Hertz Car Rental Pyrmont Downtown

I have been a Hertz Gold member for over 20 years and have never received service this bad or cars in such deplorable condition. The first car they assigned me had over a half dozen dents and dings and reeked of cigarette smoke. When I complained, they 'punished' me by assigning me a downsized older model which had no power, bad brakes and was light on fuel. I returned it to another Hertz facility where they treated me like a respected customer.
1 6 years ago (08-03-2018)

poor customer service after u rent a vehicle...u only get stress nothing else...for example I rented a car for 3 months and returned without any issues, then I did some traveling overseas, later I noticed my card had been debited every week even all the payment was settled when I returned the car. I tried to contact them so many times to stop it and asking for explanation, unfortunately no response. it was terrible!!! finally I had to get support from faretrade ombudsmen to sort the issues...
1 6 years ago (21-02-2018)

Unfortunately, despite my reservation 1-2 weeks ahead of time for a van, there was no van available when I came because the previous driver had decided not to return the van on time. So that was not helpful as we were moving & required the specific model so it would fit between alleyway and into the underground car park. They offered a bigger van but it wouldn't have fit. Staff Bianca and Christine were very helpful and managed to get a driver to pick up the same van from another location but that took a few hours. (18 months ago when we had rented the same van from them, there were no issues.)
3 6 years ago (28-10-2017)

Not good at all. 'Human Error' meant the Van we booked was not available at all when arriving to collect. Not ideal when you are moving house specifically on that day. Even less ideal when there are no offered solutions or replacements across the whole of Sydney and you are just given a 'sorry about that'. Would NOT recommend. Shocking.
1 6 years ago (17-01-2018)

No signage to show where drop offs are... for sydney city this is a must. The garage is in Ada Lane — off Pyrmont Bridge Road. Once in the garage no signs where to go to drop keys... car was great but drop off experience was a pain.
2 6 years ago (30-01-2018)