Europcar SYDNEY PARRAMATTA

It's not easy to drive into if your heading towards the city on Parramatta road but great service from staff.
4 6 years ago (03-03-2018)

Good quality of cars, easy to rent, friendly staff, transparent financial policy. I rent a car for going to Jarvis Bay. The car was in good conditions but I did not know how to drive bcz I've never driven car with automatic transmission. Europcar guy explained me how to do it moreover he said I can call him if any problems he will give a taxi 😂😂 I'm 25 old so according europcar site I should pay youth supercharge but in fact I didn't pay it because 25 is not including it. It was good surprise for me since it is around 40$. Actually my first try to rent a car here was unsuccessful since I didn't have translate for my driving license. But I can understand why they declined it. Now I have translation and I can rent.
4 7 years ago (01-10-2017)

F**** customer service Don't know how to solve problem. I never book car from you Never recommend
5 6 years ago (07-01-2018)

Good price, efficient and helpful staffs
4 6 years ago (19-01-2018)

Horrible, had an unfair service and a funny outcome to make them change there minds... Basically hired the vehicle for the weekend away trip, paid for the Hyundai Accent upon receiving the car opted out the full insurance with $0.00 access for the peace of mind.. On the way to view the car the manager asked for a great 5 star review.. the administrator person showed me around the car and simply stated don't worry the car is nearly new and you opted the full cover, handed me the keys and said goodbye.. (after all paperwork was complete)... I got into the vehicle and saw that there was 2 bars (1/8 of a full tank) petrol missing.. i didn't mind and was in a rush so i left thinking that it was "OK'... Upon returning the car after the trip and filling it full, the car was inspected by another administrator which found the fuel level to be the same level as i had received it (unintentional between filling and dropping the car off the vehicle naturally used some fuel..). She commented in stating i will be charged $3 a litter for bringing the tank not full (mind you it might of only been 4 liters or less...) in response i stated that "that's how i received the vehicle if not with less fuel and it was comedic that she would even bring this up over 3-4 liters of fuel.... her response was.. did you take any photos ?? i laughed at the concept and responded did she/administration team take any photos of there own? After they called there manager.. twice (not present at the time) they kept on insisting the vehicle petrol will be charged onto me... I then basically refereed to my $0 access insurance policy with them (which cost more than the vehicle hire)and stated it was not the money of the 3-4 liters as i paid for the additional insurance and that it was the customer service and the fuss that this situation had caused.. End result i asked them if i filled the car and brought it back to them and "Accidentally" hit every single car on the way there and back that i would incur /pay $0.00 access... Oh boy did they change their minds quick !!! So my tip of the day be careful when hiring the vehicle from them make sure everything is photographed and get there $0.00 access insurance cover for the "peace of mind".
2 7 years ago (10-05-2017)