Bike Gallery

First time to Bike Gallery and I was after some new kicks. James served me and I have to say, such great customer service and a truly gentleman. Ended up buying the new kicks from them mainly due to the great service and of course, the price Thank you again, James - would definitely be back for my next bicycle related purchase.

Flew this morning from Sydney to Melbourne to pick up this beauty. The team at BG are exceptionally experienced and friendly. They offered a cup of coffee and made sure I left their store with a big smile on my face. They went above and beyond to accommodate my order and ensured the bike was well packed before I left the store. Highly recommend these fellas. Thanks guys!

No task big or small, prompt service with a smile. I was left very happy with the quick and kind service I received. I normally do a good job in fine tuning my gears but for the life of me this time it was not happening. I called the Bike Gallery at 11am asking if they could give me a hand and James very kindly suggested to bring it in for a quick fix. I rocked up at 11.30 and left the bike while I did some grocery shopping. By 11.50 it was ready for pick up noting the issue was a snapped cable inside the shifters. All sorted and ready for the road. James and the team were great. Thank you

This is a fantastic bike shop! Have bought 2 bikes, kit and accessories form Lincoln, Cameron and James over the last 12 years and also had the bikes serviced there! Here’s a special shout-out to Lee for terrific servicing and to the whole team for professionalism and service, and for being great human beings!

Great team at Bike Gallery who will look after you very well. Really nice people to have a chat with and all their products are first class. After sales support and service is excellent, very pleased I bought my bike from Bike Gallery.

Purchased a Specialized Tarmac SL7 from the team at Bike Gallery. Was a great experience from start to finish, Cam was very helpful, prompt with replies and knowledgeable. No pressure to go through with the purchase and got a fantastic deal after a year of searching.! Highly recommended if your in the market for a quality bike and top service.

What a bunch of legends. I popped in store with an issue on my rear derailleur on my S5 and the team said they’d take a look today, few hours later I get a call, all sorted. Great customer service, will be my new local bike shop for sure when I move to Melbourne in the coming months. Thanks BG team!

I was absolutely blown away by the customer service I received from at BG today. After getting a screw in my tyre, these boys were luckily right around the corner and, within no time, replaced my rim tape, patched up my tyre, replaced the tube, made me a great coffee then charged me a more than reasonable price for all the work they did. As someone who doesn’t leave reviews often, I simply couldn’t let their generosity go unnoticed and it was much-appreciated lads.

Ordered a jersey from these guys and it was slightly late, I wasn’t worried, but because of the delay they threw in a set of socks to say thanks for waiting for the jersey. Top notch small business customer service. Will recommend and shop here again. Thanks guys.

A big thank you to James and the team at Bike Gallery for building my new Focus Izalco Max 9.7 in less than a week. My old Trek Madone was ridden off 4 weeks ago and I've been in the market for a replacement. It was extremely frustrating and disappointing visiting many bike stores across Melbourne during a period when bikes were scarce. I visited Bike Gallery after a recommendation from friend who had his Dario Pegoretti frame set built by them. I mentioned to Jame's that I was after Shimano Ultegra Di2 group set with disk brakes and carbon wheels set within a moderate budget. James mentioned the quality of SRAM ETap and presented an off the shelf standard Izalco Max 9.7 however the blue/grey was not my taste. He went the extra mile and allowed me to ride his custom build Focus Max with SRAM Force ETap AXS to put my concerns at rest, it worked and I was converted. He was very helpful in sourcing a black 50cm frame and his team went to the extra effort of switching the group set to the more affordable SRAM Force ETap AXS and Pirelli PZero Velo 28mm tyres that made the Swiss DT Arc 1450 wheels making the bike look sleek, fast and most importantly add compliance for a smooth yet responsive ride. James spent considerable time during my bike fit out and this proved dividends as my first and second ride were divine, no adjustments needed, looking forward to my next ride. Love the way the bike handles corners and keeps speed on flats, just need to work on my core to get the best out of the bike when climbing! Thanks again team Bike Gallery, your customer service and attention to detail was impeccable.