Bikes.com.au - Melbourne Bicycle Centre

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About

Melbourne Bicycle Centre Prahran
www.bikes.com.au
Facebook Questions Most Welcome
Instagram: bikes.com.au
Twitter: @Bikes179

Story

Bikes.com.au is the digital window to The Famous Melbourne Bicycle Centre Prahran. We are one of Australia's largest online bicycle & accessory stores and we are proudly Australian owned & operated. Our store is home to over 3000 quality bikes covering all styles of cycling and thousands of accessories to perfectly tailor to your cycling experience. With over 75 years’ combined experience in the Cycling Industry we have become well known for offering fantastic deals that are guaranteed to save you money on a quality product as well as share our passion and knowledge of bikes!

Our online All-Rides Bike Club is now home to over 15,000 members enjoying exclusive deals and information regarding the world of cycling! As technology is ever-evolving with new developments in the cycling world we endeavor to bring to you the latest and greatest products so you can get the most value from us and for your ride.

If our website doesn’t have what you’re looking for simply connect with us by phone, e-mail or our livechat service and our friendly sales staff will be more than willing to assist you with all of your cycling needs. We provide all of our customers with fast and reliable service and we are confident that you will find “The Biggest Range and The Best Prices!”

Mission

To get everyone on a quality bicycle!

Products

Bikes
Helmets
Fixies
Retro

Address: 179 High St, Prahran VIC 3181, Australia

Phone: (03) 9529 3752

Website

ua.moc.sekib@ofni

State: Victoria

City: Prahran

Zip Code: 3181

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews

Absolutely terrible customer service. Have been in a few times since it is my local and have had enough of the rudeness and arrogance. I would rather drive across town than have to endure passive aggressive behaviour from floor staff. I feel bad for the one reasonable staff member who constantly has to put up with the condescending A-class alpha male.

REPLY: Yes I am completely sure I have the correct store! I also find it interesting after seeing your MANY negative reviews that you constantly ask people the same question? I am pretty sure that ALL the people negatively reviewing your store definitely have the right store. Secondly you really should stop acting like it is impossible that you have terrible staff or are a terrible manager because after reading your multiple negative reviews about the same issue, (of bad customer service) you would think that you would begin to wonder if perhaps you might need to adjust your behaviour and tone. If this was a one off I would definitely say maybe they were just having a bad day, but when it happens again and again to myself and people I know then I really can't make excuses for you anymore. You can be sure that my biking community will be staying away. Please take some responsibility for once...we can't all be wrong!

 8 years ago (14-02-2018)

A great bike store with a large choice of awesome gear. I got an amazing bike at a great price and got brilliant service from guys who have great experience and knowledge. Bike fit was great and professional. A great place to get kitted out. It's a shame the legs won't keep up to he wheels. This guy gives 2 two thumbs up.

 9 years ago (17-11-2017)

I had my bike serviced here and I was really happy with the down to earth approach of the shop. It's audience appears to be families up to serious cyclists with bikes ranging from very cheap up to $5000, but there is a lot to choose from and I get the impression they will treat you well if you're spending $500 or $5000. 

I got the bronze bike service, the basics for $69. It was evident they did it properly as I can tell my gears were tuned, my breaks realigned, my suspension works well. 

What impressed me the most was that nobody had an attitude or were making me feel bad because I had a modest bike. Some bike shops seem to want to place themselves as if they are the best, and are too good to be dealing with a lower end market. 

I spoke to three different staff members and they were all great, all friendly, and when I walked in I was immediately greeted by someone at the back of the room, ready to help me. It was impressive. 

Bikes for hire, accessories to buy, bike servicing. These guys are now my local shop and will be my go to place for all my bike servicing. Thanks very much.

 9 years ago (13-12-2017)

I purchased my bike from them and had such unfriendly customer service that they gave me a free service, which was never honoured. 

When I did get my bike serviced and asked for it to be cleaned after a 24 hour race they gave it back in a disgusting shape and then claimed I didn't want it cleaned and serviced. $150

Each time you go in there they are unfriendly but they have cheap prices.  Steer clear families...............

To the owner - does that mean you will refund the money I paid and the money I just spent at a much friendlier and more professional bike shop.... My bike was purchased from your bike shop I will take a photo when I get it back today of YOUR sticker on it  - happy days and thanks for the average reply

 9 years ago (11-12-2017)

Super friendly, Super helpful, Super service! Always more than happy to fix me up and get me back on the road ASAP when I pop in for a service or with the odd bike niggle!  Just bought my second bike a few days ago at a great price and yeah ... Can’t recommend these guys highly enough! Thanks Team!!

 9 years ago (23-11-2017)

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