Crumpler Luggage - Prahran

Not sure what to do here. I took my 1 year old $345 backpack into the store I purchased it from because the stitching on the zipper is coming undone and is creating a hole in my bag. When I took it back the customer service wasn’t very helpful at all. I can’t get a replacement as they don’t make the bag anymore. They said it would take around 4 weeks to repair the zipper (not sure why soooooo long) and they don’t have a spare bag they can lend me while my bag is getting fixed. So therefore I guess I’m not very happy with the product considering the price or the customer service. Such a shame to leave a negative comment but I had no choice.
1 7 years ago (04-10-2017)

Very disappointed with the service that I have received here. My bags strap has broken twice and each time I have had to wait 2 weeks for them to replace it. While the floor staff are limited in what they can do, It would be great if at the least they just gave me a strap in the meantime, I don't think it's asking a lot given the inflated price of these supposedly quality bags that keep breaking. UPDATE: Originally this was a 2 star review but credit where credit is due, they ended up completely replacing the bag after a separate issue on the spot.
4 7 years ago (06-06-2017)

Amazing service - and the bags are designed incredibly well with a LIFETIME warranty if anything breaks you can go to one of their Melbourne stores. The functionality of the bags are seriously well thought out. They can be a bit expensive but you get what you pay for at this place.
5 8 years ago (26-04-2017)

Big fan of Crumpler bags, had mine just give out after 6 years of daily use, back again for another. Would highly recommend
5 8 years ago (06-04-2017)

Good products, well made from quality materials.
4 8 years ago (13-05-2017)