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The Warehouse Hornby

  1. Canterbury
  2. Chri̇stchurch Department Store

Reviews, get directions and contact details for The Warehouse Hornby

The Warehouse Hornby
Address: 17 Chalmers Street, Hornby, Christchurch 8042, New Zealand
Phone: 03 349 5389
State: Canterbury
City: Christchurch
Zip Code: 8042


Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

Update Info
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Reviews
Went to Hornby warehouse around 8:30pm, was at the cashier getting my things while being in my phone with my mum as she is currently unwell, was told by the manager or a lady working there that it was rude to be on my phone was told to get my things after finishing my call. The guy that cashed my things had nothing to do with this. But I thought it was extremely rude I felt that she was racist, I have seen many many times people being on their phone but never been told that. I had a smile on I greeted the cashier nicely. I think staff needs to really think what a customer could be going through. Extremely disappointing. I could have said so much more she couldn’t even look me in the eyes at the end. I work in a customer service industry myself and this is not the way to treat customers especially when you don’t know what is happening in their lives. FYI the lady had a navy blue top on she seemed very anti. Id rather drive go to riccarton warehouse than coming to Hornby.
I’m extremely disappointed with my recent experience at The Warehouse on 28 January 2025. We finished our shopping at nearby pak n save and straight went to the warehouse as the car was parked far away so rather than dropping the items purchased from pak n save to car, we thought we would just buy room diffuser and finish everything together then will head back to car.nWent to fragrance section and couldn’t find the scent ambient we were after so we decided to not waste time and go back.nnHowever, things went downhill when we were stopped by security —fair enough, they wanted to check our receipt, but the questioning was totally off.nnThey checked the receipt and questioned about almond bars, the staff incorrectly scanned them as mint bars same brand, which was confusing enough. - Fine We understandnThey started by asking why the bars were mint and not almond. We explained the mix-up with the scan, but instead of understanding, they kept pressing us on it.nnThen they moved on to a second item on the receipt, which was from a completely different brand and mind it the header on the receipt clearly says PAK N SAVE. How is it of your concern what we did it the item we bought from different store with our money. We can eat it, donate it whatever we can do. It should not be of your concern. Why they felt the need to question us about an item clearly listed from a different store is beyond me. We told them we don’t not need to answer that particular question so they again went to that almond bar issue until i went inside visibly frustrated and spoke to customer service about it to tell them out loud to check the cameras first then talk.nnAfter years of loyalty to The warehouse I left feeling completely embarrassed. If they had just taken the time to review the cameras, this whole incident could’ve been avoided. It’s a shame how poorly this was handled.
Great shop. Lots of varieties of stuff. I always find what I need here. Staff are lovely and friendly shop is tidy and always being refilled.
No happy at all as they didn’t supply my favourite air freshener black ice little trees will not be coming back every again I’ll stick to my trusty dusty supercheap.
I was at the wharehouse in Hornby this afternoon they had nescafe vanilla lattes 26 in a box for $15 on there app it's $10 when i pointed out to the cashier and customer service they check its $10 no apology for there mistake
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The Warehouse Hornby map

Directions to The Warehouse Hornby with public transportation

The Hub Hornby 50 meters
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The Hub Hornby 100 meters
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Main South Rd near Carmen Rd 130 meters
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130
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Main South Rd near Chalmers St 210 meters
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Main South Rd near Tower St 210 meters
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