The Doctors Middlemore - Urgent Care, GP & X-Ray Services

It's exactly what you need and pay for. Professional good sort docs who talk in real terms. Seen on priority not first in basis which is sweet az by me.nNo appt necessary. Casual $85, registered $45. The nurses run you thru the height weight blood pressure temperature checks then you see the doc pretty much straight after that. Don't go if you don't wanna check your weight or height .n Recommendation from Reception to Clinical Staff, hard !!!!

I had an appointment today 15/01/24 at 9.30 am, made on-line via the app. I got to reception at 9.20 and was abruptly asked about my business. I greeted the lady at reception and she responded with a 'good morning'. I said that I had a 9.30 appointment with one of the doctors name withheld. She asked me to take a seat, not bothering to ask for any of my personal details. I was slightly taken aback at this but thought that as I mentioned the time of the appointment and the name of the doctor that she would join the dots. More than an hour had elapsed before I decided to approach reception to find out as to what I should do. This time I was assisted by a friendly lady who seemed puzzled by the long wait that I had endured. She approached another staff member who then took matters further. He was apologetic for the mess and arranged for me to see the doctor almost 90 minutes after the appointed time. MORAL OF THE STORY - Give your name, play dumb and ask the receptionist to check whether you got the date the time correct. In that way they wont screw up and forget about you. The two other front-of-house staff were superb.

Came in @ 11 am on 19/09/23 to get dosage adjust on my medicine and medical certificate ,reception desk operator unsure on medical certificate issuing process , gives me a 0800 number to call.Called number provided and after 20 mins on hold got advised I will need to see the doctor for process ,standing next to the receptionist I advised her and she was surprised with the answer .nI was asked to pay $25.00 fee to prioritise my visit to Urgent care .Payment made around midday ,nurse checked me at 12:20 pm.nI was called in by the doctor at 18:30pm.nIt was a 3 min interview.nThis is unacceptable service by the reception team .

Dr Lani and Dr Richard Chen did great with assessing and managing my health concerns. Definitely this new management has improved way better. Calls are also answered within 15mins, much better than past wait times. Well done TD Middlemore.

Very disappointing. Got an email today stating over due payment which needs to be paid otherwise goes to debt collectors. Firstly upon asking on the day my son was seen, we were told, no need to pay, bought medication from the pharmacy and again told its free. Suddenly after 3 months we received this email of over due payment??? Never ever got any initial emails from them on the due payment!!! Would have given zero rating if it was possible.

Directions to The Doctors Middlemore - Urgent Care, GP & X-Ray Services with public transportation

---