DH Supermarket

I have been visiting this DHL store near Hunter plaza papatoetoe, today I visited, when I went on check out after purchase my card got declined while paying screen showed Happy New year on my phone screen. I moved aside to check account, then Customer service lady was behaved with me like i m shoplifting, made me feel embarrassed front of 5 to 6 people. Customer service lady wear spex glasses 31-12-2025, Wednesday at 02:45 pm. I have discussed with my flat mate they were said they were have exactly same experience then they stopped to go there.

DO NOT HARRAS CUSTOMER WITH YOUR RUDE AND ATTITUDE BEHAVIOUR.nVery disappointing experience. I found expired items on the shelves, which is unacceptable.nSTOP TREATING CUSTOMERS LIKE SHOPLIFTERS CHORnThe cashier Indian lady wearing spectacles behaved extremely rudely when my card got declined and treated me as if I had stolen something. When I told her her attitude was not acceptable, she replied, “Do what you want, I don’t care.” And and denied whatever she said then.nnThis level of customer service is shocking. Management seriously needs to review complaints and take action if multiple customers are reporting the same issue.nSuch behaviour is very unfair and unacceptable in a customer-facing role. If 80 out of 100 customers are complaining and leaving reviews, management seriously needs to pay attention and take action. Staff training and accountability are clearly needed.

Very very bad I was doing shopping with them for last 5yrs but recently this new owners came with very bad service I did the shopping came out and got $150. Of parking ticket coz mr husband went in DH and I went nearby shop to get cotton wool and took me only 2mins and got fined for $150.00 ripping off new owners are money mained now I start going to DH Ormiston from papatoetoe there staff are friendly and free parking.

Checkout operators don't care about customer. They talk in their language with other operators & staff. Customer awareness and respect is most important value for any business. They must be trained in these. Thanks

Absolutely the worst service I’ve ever experienced from this store. It has been almost a year since I was overcharged, and despite messaging and visiting in person, I either received no response or a rude one when visited in person. And judging by other reviews, this seems to be a very common issue.nnI recently went back again—mainly because it’s the closest store to me—and the experience was just as disappointing. The lady at the counter was speaking rudely to customers, offering no basic courtesy or greeting. The overall attitude towards customers is extremely unprofessional.nnIt’s frustrating to see the same poor service continue for so long with no improvement. I genuinely hope management takes this seriously, because customers deserve much better.

Directions to DH Supermarket with public transportation

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