Turuki Health Care - Mangere

My son is 4years old and is autistic. On our arrival he was fine playing on his ipad. After about 15 minutes something had triggered him off. He started to have a meltdown in the waiting room. overwhelmed with everyone that was looking at us in the waiting room. I would like to say thank you to lovely Nurse I think her name is Angelika who came to check in on me and my son, taken us to another room where my son could calm down. She was with another nurse I think whose name is Anarita who came in to help and offered myself cup of tea. water and anything to help keep my son calm. This is the first time my son had done this so I was very overwhelmed. Dr was about 30mins late past our appointment time but the way we were treated and looked after especially in this stressful time whilst we waited took stress off myself and made me feel supported. Thank you to the whanau in the waiting room who also tried to help me and son. what an amazing community we live in.nNga Mihi Nui Turuki Health Care

Update 4/12/25:nPlease triple check everything as a patient. If the Dr talks about referrals follow it up a few days later, a week later, and two weeks later. I was referred for something back in march this year and it wasn’t until October when I went in for the same concern as I was now in more pain that the Dr admitted she was supposed to send me to have an ultrasound in April for specialists to accept the referral but only just saw their response then. Unfortunately there’s now a large growth and although it is most likely benign, 6 months with something that possibly isn’t could be dangerous.nn09/12/25:nIt has its moments. This has been my experience so far:nnWhen you’re being seen by the clinical staff, they’re fantastic! But it’s getting an appointment that’s tough. I waited 3 weeks one time just to get a call back to even book an appointment that wasn’t urgent either. I had to follow up every few days to see what the hold up was as apparently a scheduler was meant to contact me, only to find out that the admin person never requested for a scheduler to call me back and even though I was following up, no one really knew what to do.nnI do understand there’s a 4- 6 week wait for booked appointments at the clinic, which is the usual almost anywhere now and that’s ok.nnAngelica the nurse, is super passive aggressive and unhelpful if you speak to her on the phone. Her flaw is that she has tunnel vision which gets in the way of actually listening to what the need is. She is very dismissive of you if you have a Māori name and correct her on her mispronunciation as well, which shows that if she cannot respect the basics, she will not be able to understand people completely.nnA lot of the staff will only help people in their “team” as if we as patients had a choice in wanting to be in a team in the first place. I think they have 4 different teams for the 1 clinic. Anyone would think that Turuki didn’t mean to work together as a collective since there’s an obvious separation in that setup itself.nnIf you ask for an explanation behind processes that don’t exactly sound right, they don’t give you any reasoning they just say “we’re just told by management to do this”. The reception team also get given jobs they don’t need to do, like re-enrolments for people stating their enrolment had expired even though it only legally expires after 3 consecutive years of inactivity. Which sounds like poor management.nnWhen you call their number, the people you speak to can only do very few things. Unfortunately something quite basic like booking an appointment is not one of them.nnThe nutrition or lifestyle coach I’m unsure if they’ve changed since last year but they were so bad with communication and wouldn’t even be on site when you’d be there to attend an appointment that they made.nnAlso if you’re trying to use any of their other services such as budgeting and you use the website to request this, be prepared for all people except the budgeting service team to contact you and you will never hear from the actual budgeting team, so better to just call or go into Turuki to make sure it’s done properly.nnHowever, to end this review on a good note, Dr Laine that has relocated to the Nōta is missed dearly and was nothing short of perfect. Dr Ashley is thorough, holistic and amazing!!! And the girls at the reception desk at the Māngere clinic are always so lovely to deal with if you’re there in person.nnIt’s easy enough to say “just change your Dr’s and sign up elsewhere” but this clinic has to change. And I want to see it managed a lot better than it has been because it used to be amazing.

Rang to book an appointment & was told the next available appointment was 3+ weeks away but that they do walk ins if it was urgent. First in first serve. Turned up the next day 15 minutes before opening & the line was already out the door & down the road. I waited because I was desperate & my 2 year old really needed to be seen. So many babies & old people out in the cold, waiting & waiting & waiting. The service was good once we were finally seen but the wait to get there was frustrating. There were also no seats once we got inside & the chemist took a long time to fill our prescription. Appointments 3+ weeks away is crazy. Looked elsewhere for a new doctors after this first visit. Wouldn't recommend, especially for babies & young kids. We really can't afford to wait this long to be seen.

Great service from nurse and doctors here, abit more work on the phone pick ups.nnI had been calling since 8 and it kept going to the “please try again later” and hangs up. I tried around 8.40am and finally got through to the team but they were already booked out for the day but we were able to come in and see a nurse.nnStill wanted a docs appointment but it was still good that the nurse checked my son and I out still.nnThanks

I believe the booking appointments is getting worse. I called last month to book an appointment to see a doctor today. Receive a call from Turuki on Monday reminding my appointment which I confirmed I will be attending. Get a call Wednesday to say the Doctor is on Holiday and that I wouldn't be able to see a doctor till early April. It's frustrating.

Directions to Turuki Health Care - Mangere with public transportation

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