Silver Fern Lodge

I recently stayed at this hotel for one night. Upon arrival, everything went smoothly — check-in was quick, and on-site parking was available, which was convenient. The room was clean and well-prepared, with fresh towels, extra blankets, and basic toiletries provided. However, the bed was not particularly comfortable.nnOur original plan was to check out by 10 a.m the next morning, the standard checkout time. Unfortunately, around 8 a.m., the power to our room suddenly went out. This meant the heat pump, kettle, TV, and power outlets all stopped working. It was an extremely cold morning, with temperatures hovering between -1°C and 0°C, so losing heating made the room very uncomfortable very quickly.nnWe tried contacting the front desk, but no staff were available. We also attempted to call the hotel’s main contact number several times, but no one answered, and we never received a call back. With no heat and no assistance, we had no choice but to check out early at 8:30 a.m., cutting our stay short.nnI’ve attached a screenshot showing the temperature that morning and what the conditions outside looked like. While the first half of our stay was pleasant, the second half was quite disappointing and uncomfortable. A real let down after a promising start.

Nick has the best customer service mind, definitely an asset to the business. we did the late check-in and he was very helpful and accommodating. Really impressed and appreciated. Place was nice, clean and very affordable, for the price you paid lowest rates in town Being realistic, it is good!

Actually loved our stay here. The guy at reception was lovely and friendly, and was more than happy to help me with any request or query I had. Rooms were tidy and smelt nice. Heat pumps heated the rooms well, bed was super comfy, and shower was really nice and powerful. Super gorgeous and friendly cat that visited us each day too. Would definitely stay here again.

Bed and room appeared clean. Until I looked under bed and hadn't been vacuumed. Was old food or something under it. Looked out window of our room upstairs and there was rubbish from renovations all outside and weeds almost knee high. Passage/hall ways needed vacuuming as bits all over the carpet.nCustomer service lacking. No welcome or small talk.

HIGHLY DISAPPOINTING AND RUDE BEHAVIORnnI had a very unpleasant experience when I called Silver Fern Hotel in Taupo to enquire about a booking. The man who answered the phone—an Indian guy—was shockingly rude, arrogant, and completely unprofessional. He spoke with so much attitude and even used inappropriate language during the conversation. I was simply trying to ask a few questions about availability, but his tone and behavior were completely unacceptable.nnCustomer service like this is a huge red flag—especially when it comes to hospitality. I will not be considering this place for my stay, and I would strongly advise others to think twice before booking.