Silver Fern Lodge

We had a really enjoyable stay at the Silverfern Motel in Taupo.nnThe rooms were nice, comfortable, and clean, and everything was well maintained. Having a kitchen was very convenient, especially since we stayed for a longer period of time, and the balcony was a great bonus and a nice place to relax. Overall, the room had everything we needed for a comfortable stay.nnWhat really stood out to us was the extremely friendly and helpful staff. Because we stayed for quite a long time, we also built up a very good written relationship with the support team, and communication was always easy, friendly, and reliable. They were always willing to help with any requests and truly went out of their way to make sure we felt comfortable and well taken care of.nnWe really enjoyed our time at the Silverfern Motel and would definitely recommend it to anyone visiting Taupo. We would happily stay here again.

Worst experience i’ve ever had in my ENTIRE life with a motel. Do not stay here if you need a motel which will actually let you check in and stay in a room which you have already PAID for!!!nnMy friends and I were driving up to Taupō in the dead of night from Wellington and were only an hour away. I booked my hotel months ago and stated on the booking that i would be arriving between 10pm and 11pm, so it was very clear when we would be arriving. I thought it would be a good idea to give the motel a quick call to let them know that we would be arriving shortly.nnThe man on the other end of the line said that it was too LATE to CHECK IN even though he was clearly still at the motel and said because we didn’t give him enough notice, we could NOT come stay anymore!! This was at 10PM on the road after a VERY longgg drive. It was stated on the booking when we would arrive, but despite that, he said that we could no longer check in!! Why they didn’t let us know that we could not check in to the motel at the time we stated? I’ve got no idea. He made no attempt to let us know that we couldn’t check in at the time we selected - keep in mind we had ALREADY PAID IN FULL!!!nnDo not stay here if you need a place to stay in Taupō, as they do not let you check in and are happy to leave people stranded in Taupo in the middle of the night with 4 people in the car with NO WHERE to go!!nnLuckily, we frantically rang up a lovely motel called the Great Lake Motel, who very kindly gave us a room to stay at 10.30pm very last minute - thank you!

I was happy with my stay at the silver fern Lodge. It is centrally located not too far from the lake and the other activities in the area. We stayed in the eco room which was quite well priced and large. It had a double bed and two single beds and everything that one needed. It had a shared bathroom which was ok for the price. The bathrooms were clean although the one shower wasn't working and tended to flood. The TV didn't work due to the weak signal and no stations could be picked up. The communal kitchen area and the amenities were ok for a mid-range motel. The bed was really comfortable and the internet connection good. The staff were friendly and helpful when needed and it was easy to check in and out. And so, in conclusion, this is a good place to stay for the budget conscious.

The hotel is in a great location, within walking distance of the beach, shops and market, making it a good choice. The hotel staff are polite and helpful, and the shared bathrooms and toilets are relatively clean compared to other hotels, but more attention needs to be paid to cleanliness in the kitchen area. Furthermore, the number of cupboards in the kitchen is definitely not sufficient for the remaining guests. I am confident that small updates in this area would improve the rating.

We had a terrible experience with Silver Fern Lodge Taupō. The property is noticeably run‑down, and the room we were given was not in a condition suitable for guests, particularly at $240 per night. We chose to leave the same afternoon and are still working through the refund process.nThe “Guest Lounge” was closed, with a paper sign indicating it was being used as a dorm and “for special guests only,” which contributed to an overall impression more in line with a budget hostel than a motel.  The general presentation, maintenance, and cleanliness of the property — both inside and out — were well below an acceptable standard.nWe relocated to Wairakei Resort Taupō for $280 per night and found it to be excellent.nBased on this experience, we do not intend to stay at a VR Hotels property again.