Noel Leeming Royal Oak

My visit to Noel leeming was excellent largely thanks to James and another amazing staff member. James was extremely helpful and gave us valuable advice making it easy to find what we needed .James was kind and attentive ensuring we had a pleasant experience over all the customer service was outstanding.

I had a fantastic experience at Noel Leeming, thanks to James and another wonderful staff member, Thomas. James was incredibly helpful, providing us with the perfect guidance we needed. His knowledge and assistance made the shopping experience smooth and enjoyable. Thomas was also the sweetest person, making sure we were comfortable throughout our visit. Great service overall!

The staff are helpful but kind of annoying that they wont just leave you in peace once you tell them you don't need their help. Also they have zero product/expertise knowledge. If you ask a question, they're running to google to find the answers to really basic questions that make a difference between making a sale and not. I wanted headphones and wanted to know how bluetooth ones were charged. The staff kept making guesses and then started googling .... i would have thought that it's very basic info people working in an electronics store would know. Finally i googled and searched for the answer myself and went back to get it. But it made me think... what good are floor staff if I needed to do that?

If you are considering buying a TV with delivery & installation included from N L Royal Oak thing twice! Had good service whilst purchasing the TV from the sales assistants and that is where it ended. Purchased on a Sunday and was still waiting for delivery on the Friday I live 5 minutes away from the store. Received notifications from their Tech Solutions advising of 2 separate delivery times but on both occasions they never turned up. Contacted customer service 2 or 3 times to be told TV is in transit, even though I explained that it was at the Royal Oak branch waiting for delivery. I had to do all the chasing up until the Store Manager got involved on the Thursday, he promised delivery that afternoon but that didn't happen. On the Friday morning I go to the store and request a refund, my TV was then delivered & installed within the hour. Customer Service could not have cared less & were of no assistance. Staff members had noticed my TV just sitting there during the week but failed to follow up as to why. Worst shopping experience I've had.

I visited this Noel Leemings store a couple of months ago and was totally impressed with helpful service we received the instant we walked in. Not just by one staff member but 2 staff members displaying great customer skills. The made us feel very welcome, and took us directly to the products I was interested in. They gave us great advice and helpful information about the differences between the products. I was so impressed, I was more than happy to pay for the item based on the excellent service we received the price was great too. I highly recommend this store to all. Excellent customer service all round. Thank you guys .. AAA+++

Directions to Noel Leeming Royal Oak with public transportation

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