Noel Leeming Royal Oak

I had a fantastic experience at Noel Leeming, thanks to James and another wonderful staff member, Thomas. James was incredibly helpful, providing us with the perfect guidance we needed. His knowledge and assistance made the shopping experience smooth and enjoyable. Thomas was also the sweetest person, making sure we were comfortable throughout our visit. Great service overall!

My visit to Noel leeming was excellent largely thanks to James and another amazing staff member. James was extremely helpful and gave us valuable advice making it easy to find what we needed .James was kind and attentive ensuring we had a pleasant experience over all the customer service was outstanding.

Worst customer service. I tried to express my frustrations about a faulty product and the girl just stood there laughing. Then when I tried to explain further she turns her back and speaks in her language to the other girls, and laughs away. You don’t turn your back on someone when they are trying to explain something and it doesn’t look professional when you are all bunched up speaking in your own language and laughing away like you are talking about the customer, while they’re trying to get help. Unprofessional. Won’t be buying products from here again.

I went to their store last week to buy a speaker, they didn’t have it in stock, they asked me to get it from St Lukes store. I was ready to wait but I wanted to pick from this branch itself. I paid there and waited for my order to reach store, but I get a text saying that “YOUR ORDER IS READY TO BE PICKED FROM ST Lukes store” I MEAN WHATT?? If I had to get it from other store, why would I have waited this long?nOn calling the customer service, the lady told me there is no stock in this store and I have to wait another week, she also tried changing location of my pickup order but she said she couldn’t, the salesperson who processed my transaction is the only one able to do so, and I have to wait for the Royal Oak branch to give me a call. I waited 4 hours for a call to let me know what is going on? Whether I am supposed to come to pick my order from your store or go to St Lukes, but I never got any call. I went to the store to cancel my order and get a refund but somehow Dan, the manager got me the speaker I had to pick. The only helpful guy in this entire frustrating situationnI was so angry at the Indian lady who processed the transaction and put ST LUKES as the pick-up store and the entire team which was I don’t know busy in what for FOUR HOURS that they could not give the customer a single call updating them on the situation or picking up any calls made on their store’s extension.nHIGHLY UNPROFESSIONAL AND UNACCEPTABLE BEHAVIOUR. NEVER IN MY LIFE AM I SHOPPING FROM THIS STORE AGAIN.

Complete pisstake. Placed an order for one hour click and collect. Get to the store and they tell me they'd have it next week. Told them to cancel and refund it and what should have been simple ended up taking 10 minutes fussing around. Get it together

Directions to Noel Leeming Royal Oak with public transportation

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