Noel Leeming Sylvia Park

Over the past decade, we have been frequent customers of Noel Leaming Sylvia Park. Last Friday, my wife, in an impulsive act, ordered an iPhone 16 Pro Max phone cover from the Noel Leaming website. The cover was collected via click and collect at Sylvia Park NL. My son, as a birthday gift, presented me with the cover, but unfortunately, it was not suitable for my phone. The camera lens was not adequately covered. I had only used the cover for a mere ten minutes.nYesterday, March 21, 2025, I visited Sylvia Park to exchange the cover for a 3sixt product. Upon reaching the counter, I encountered the duty manager, as depicted in the attached image. She informed me that a return was not possible due to dust accumulation. However, I clarified that I had not used the cover and provided evidence of this fact. Despite my efforts, she disregarded my request and continued to refuse the return. Her demeanour was characterised by a lack of politeness.nI further explained that the phone case lacked any polythene wrapping, as brand boxes are typically delivered without plastic packaging. It is reasonable to assume that dust can accumulate even in store cases. I attached an additional photograph taken from the store counter in front of her, which clearly demonstrated the absence of dust and the presence of white particles within the cover due to the failure of the white circles.nI was deeply disappointed by the duty manager’s behaviour, which demonstrated a lack of respect for customers and a disregard for professional conduct. If the cover were to be accepted, she should have provided me with a demonstration of the ware and tear. This incident has left me feeling profoundly disheartened and ashamed.

Would give minus stars to this if I could. One of the worst stores ever due to a manager named Diana. Did not talk politely to us with no respect. She got scared when I asked her senior telephone number. Because she knew it would raise a complaint. Anyways never gonna shop there again. Save time and buy in some other store but not in Sylvia park.

Worst customer I have ever had. I was looking for a Chromebook and was asking about the specs on various machines. The person who I was talking to seemed irritated I was asking questions and wanted to be elsewhere. It wasn't like they were busy or anything, there were hardly any people in the shop. The attitude of the young man was disgusting, he seemed more interested in reading his phone.

I had a terrible experience with this store and its manager named Bhaumik. About 10 months ago, I bought a vacuum cleaner for $139.50, and recently the suction stopped working. Since it’s still under warranty, I expected them to handle the claim professionally. Instead, they blamed the issue on “lack of maintenance,” even though I’ve always kept the vacuum clean and properly maintained.nnTo make matters worse, they started the repair without sending me a quotation or getting my approval. Then they hit me with a $189.01 invoice – more than the original price of the vacuum! Why would I pay that when I can buy a brand-new one for less?nnThe store manager was unhelpful and dismissive, refusing to honor the warranty properly. This is a clear violation of the Consumer Guarantees Act, and I’ve already reported them to the appropriate authorities.nnI will never shop here again, and I highly recommend avoiding this branch if you value good customer service and fair treatment.

I had a disappointing experience at Noel Leeming Sylvia Park due to poor customer service from Kashika. Her attitude was dismissive making the interaction frustrating. Good customer service is key to a positive shopping experience, and unfortunately, this was lacking. I expected better from a reputable store like Noel Leeming.nnHowever, I want to acknowledge the older gentleman non-Pākehā who was incredibly helpful. He provided detailed information about the products and ensured I had everything I needed. His assistance was greatly appreciated, and I hope the store emphasizes consistent customer service across all staff.

Directions to Noel Leeming Sylvia Park with public transportation

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