Mata Gas - Onehunga

As a dedicated and loyal customer who has subscribed to their service since 2017, I have observed a consistent pattern of delays over the past eight years. While these delays have generally been tolerable, I have noticed a concerning escalation in their frequency. On several occasions, deliveries have been rescheduled without prior notice, resulting my 2 bottles were left emptied. This situation has left me feeling frustrated and uncertain about the company’s commitment to providing reliable services. I am deeply disappointed by the current state of affairs and urge the company to implement immediate improvements to restore our trust and confidence.

Being a first time customer using gas, I found Matagas competitive in pricing. However, since joining the pricing has increased 3 times in the last 6 months & the service has declined. I am currently still waiting for a delivery which was placed on July 4th, only being told “we will update you when we find a delivery person” multiple times. There seems to be a pattern of this lately reading the latest reviews which is disappointing and will be changing providers.

*DO NOT USE MATAGAS!* This company have messed us around to no end! Never have I seen a company straight up refused to help their customers on the way that they have. Not only were they incredibly rude over the phone, but they expect us to pay for their so called “service” which involves the following: leaving empty gas canisters at our house and blaming us for the issue, threatening to fine us up to $200 for a “call out fee”, and telling us that we don’t know what we are talking about when we can clearly able to lift the very much EMPTY gas canister. Could not tell you to steer clear enough. Would give 0 stars if possible for the mess about we have been through in the past week.

DO NOT! I REPEAT, DO NOT USE MATA GAS! They have consistently been rude to me and my flatmates when we have politely called them regarding issues with gas / delivery. They charged us for a bottle of gas that never turned up, and when we rang to ask for a replacement they hung up on us and when we finally got a call back we were told the lack of delivery was our fault. The irony of a company that provides gas gaslighting their customers is insane. Terrible company with no integrity. We will be taking our business elsewhere.

I have never experienced such immediate hostility from the start of a customer service call, before our concerns/ queries were even brought up. When bottles were not delivered correctly, and we tried to enquire why, then sought compensation when we confirmed we paid for deliveries that were not successfully completed, the rep responded with a snarky, condescending attitude, questioning if we had ever used gas before we are not first time gas users, not that is should matter as they claims to provide guidance as part of their service on their website. He then tried to intimidate us with a $200 service fee.nnUltimately, they will rip you off, make resolving issues impossible, treat customers with zero respect and ruin your day. Not worth it!