ibis Auckland Ellerslie

I recently stayed at the Ibis Ellerslie for a week on a business trip, and overall, it was a pleasant experience. The highlight of the hotel was definitely the service—the staff was consistently friendly, attentive, and eager to assist with any needs. They really made my stay more comfortable.nnThe room itself was clean and comfortable, although it felt a bit dated and was quite small. The bed was great—very comfortable, which made for restful nights. However, there were a few drawbacks. There was no microwave in the room, which would have been convenient for longer stays, and no free parking available, which added extra cost and hassle.nnOverall, the service really stood out, and while the facilities could use some updates, the Ibis Ellerslie is a solid choice for a business stay if you’re looking for a comfortable bed and good service.

I came to Ibis just for a short one night stay. Upon arriving at about 3.30pm i was very warmly greeted by the lovely lady at the front desk i believe she was the manager and im so sorry i didn't catch your name! She was absolutely fantastic, very bubbly and clearly loves her job. She is an absolute asset to your hotel. She also very kindly arranged a dinner reservation and an extra pillow for me. Your customer service skills shine through amazingly and i hope you continue to make peoples days just as you made mine that afternoon. :

I was 2nd guessing myself booking after reading the reviews especially because my wife and daughter were coming and small rooms would not suite us. But upon entering the hotel room we realised the rooms were pretty much on par for size! Not sure about the complaints I’ve seen but We had the king size bedroom and it was perfectly sized! Do keep in mind my daughter is 2 and can sleep in the bed with my wife and I, so it wasn’t an issue. But size wise we thought it was perfectly fine for our needs. Check-in was the best as the lady at the front desk made sure we were well informed about parking, the restaurant and the room. She also gave my daughter a teddy which my daughter adores wish we had gotten her name! The restaurant food is so delicious it now tops our food ranking as the best food we’ve ever had. Only downfall we feel is that parking is first in best dressed. So it means you pay for parking that you’re not promised and if you happen to miss out then you have to move to another location across the road and pay for parking there. In my eyes that’s double dipping into the people’s pockets. I think the car park should be reserved for guest staying and should cap out/ be limited to the amount purchased. So if you are paying for parking then you’re getting that service. And if people want to eat at the restaurant then they should park across the road and walk over through the back entrance. Cleaning staff were amazing and kept the rooms very tidy!nnOverall the stay was very good! Rooms were well suited to us and food was amazing. Would love to stay here if we could be promised parking lol!

They welcomed us with a small cuddly sheep toy for my daughter and even sent a birthday cake surprise as well. Totally shocked and a welcome surprise. Great customer service.nDefinitely stay again as it is easy to go the airport.

Very convenient location! Nice staff and good breakfast buffet! Rooms are clean and comfortable. The best to me is gym fitness with many good machines and weights for gym.

Directions to ibis Auckland Ellerslie with public transportation

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