La Quinta by Wyndham Ellerslie Auckland

The hotel rooms were very clean, thanks to the thorough cleaning staff. The room was a good size and had one of the most comfortable beds I've slept on. It also came with a washing machine and dryer, which was fantastic. Unfortunately, the location wasn't ideal, as everything was a bit of a distance away.

The hotel doesn’t have 24/7 Reception so arriving outside working hours is complicated. parking is also difficult and you have to pay extra $25 Per night.nnYou have to wait until 10 am to check in if you arrived the day before outside of working hours so we have to stay at the hotel until 10 am before we could get out.nnWhen I asked Reception about the charges for parking, they were not friendly. They didn’t have the patience to explain to me. They just spoke to my partner who understood them but staff just keep talking to him and ignored me.

Just booked online only to find that to park my car onsite overnight I would be charged $25 dollars more on a first come first serve basis. Absolutely ridiculous. I've cancelled my booking straight away. Never have I come across this before and you will never get any business from me. This hotel rating is already low and I can now see why.

0/9/24 The experience I encountered was far below the standards I expected, particularly given the treatment I received from your Saturday daytime manager.nnFurther issues compounded my disappointment:n1. The TV didn’t work because the remote batteries were dead. Even after replacing them, the TV required a Google login just to watch anything.n2. The hotel’s entrance design is a nightmare, particularly on a rainy day.n3. The placement of “Caution: Wet Floor” signs was absurd. They were inside the lobby and near the lifts, where it wasn’t raining. As a result, I slipped and fell badly, injuring my knee, which is now swollen and concerning. It is the manager’s responsibility to ensure these signs are placed appropriately outside, where the actual hazard was.nnWhen I arrived in person and showed proof of my booking, she eventually found it but insisted on charging an additional $50 for the early check-in, which I agreed to pay. On top of that, she took a $300 bond for a room that had minimal amenities—a jug and a non-functioning TV.nnthe $300 bond. It was charged to my account, not held, and has yet to be refunded. This was not disclosed at the time of booking, and I find it unacceptable.nnI gave them a chance to respond nothingnnOverall, the lack of professionalism, poor room conditions, hidden charges, and safety hazards made my experience with your hotel unacceptable. I will not be returning to your hotel and feel compelled to warn others about my experience.

Stayed for 1 night with my partner.nnPros: Room was nice, a decent size. Great location. Parking for $25. Great bathroom.nnCons: Heated bed which was weird, air conditioner couldn't go lower than 16 so room was too warm. Every channel on the TV popped up with an error every so often. Wouldn't load anything properly.nnOverall was good! Just wouldn't stay again.

Directions to La Quinta by Wyndham Ellerslie Auckland with public transportation

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