La Quinta by Wyndham Ellerslie Auckland

Spent the night here because my AirNZ flight was cancelled NZ4, Nov 28-29. I met 3 staff and they all were exceptionally kind and caring and understanding to our plight, despite us not actually being the paying party. The gentleman checking us in at 1 am got through like 7 rooms in 10 minutes, knowing we were exhausted. It was impressive. The gal working at the front desk in the morning made sure our bellies were full on AirNZ’s dime and things to do while we waited for our rebooked flights, and housekeeping was happy to help with extra necessities. Even if I was paying, I’d come back in a heartbeat.

My recent stay at this hotel had its highs and lows. On the positive side, the bed was exceptionally comfortable, making for a great night's sleep when the noise permitted. The entire hotel was spotlessly clean, which created a welcoming and hygienic environment. The staff were a standout—always friendly, approachable, and quick to assist with any requests, which really enhanced the overall experience.nnHowever, there were some notable drawbacks. The rooms themselves are quite basic, perfectly fine for a quick one-night stay but not ideal for longer visits. I’d strongly recommend upgrading to a one-bedroom apartment if you’re staying more than a night, as these offer better facilities and a more comfortable setup. The biggest issue was the noise—both the motorway and nearby trains were incredibly disruptive. I raised this concern on the first night, and while the staff kindly moved me to another room, the noise remained a persistent problem, making it hard to relax.nnAnother frustration was finding the hotel in the first place. The signage is poor and unclear, which made navigation tricky, especially for first-time visitors. For anyone walking down Sultan Ave, make sure to take the right fork at the roundabout to reach the front entrance. The left fork leads to resident parking and won’t get you to the hotel’s main entrance, which added unnecessary confusion to my arrival.nnOverall, the hotel has some great qualities, but the noise and basic room setup are significant drawbacks. If you’re just passing through for a night, it’s manageable, but for longer stays, consider upgrading and be prepared for some navigation challenges.

Good place for short term stay. Kitchen is quite simple, comfortable bed, quite small wardrobe, good quiet air conditioning.nIt is very convenient that there is a washing/drying machine in the room.

I used to be a resident in this building. One night around 2 a.m., I came home and found that my private parking space had been occupied by a hotel guest. I called the “emergency number” provided by the hotel, but the staff told me there was nothing they could do and offered no solution at all.nnWith no other option, I parked my car carefully in front of my own space, leaving enough room for the car that took my spot to drive out if needed. The next morning, around 7 a.m., I went downstairs early to move my car because I didn’t want to block anyone and tried to talk to the front desk to resolve the issue.nnThe receptionist I spoke with was polite and understanding — she told me that under normal circumstances she would have helped arrange another temporary space for me. However, the night-shift emergency contact didn’t do that at all.nnI made sure I didn’t block any cars on either side, and even left reasonable space for the person who had occupied my spot. I honestly believe I made the most reasonable and responsible choice under those circumstances.nnEven so, the next morning I found an insulting note left on my car — something that was completely unacceptable. Instead of any apology, I was later told by my property manager that the hotel manager who is also the building manager was “very angry” with me for contacting her directly and for “blocking her hotel guest.” She even threatened that if this happened again, my car would be towed.nnThen she went further — saying that because the front desk “kindly” helps hotel guests receive parcels, she would make sure that I would not receive any of my deliveries again. After that, all my packages were indeed rejected, including an important time-sensitive document.nnI understand the front desk has no obligation to collect parcels, but what gives her the right to interfere with my personal deliveries? That’s completely unreasonable and abusive behavior from someone managing both the hotel and the residential building.nnEventually, I paid nearly NZD 2000 in early-termination penalties just to move out, because the situation had become unbearable. the building manager kept pressuring my property manager to ask me to delete my review — threatening that I would receive “special treatment” if I didn’t.nnThere has never been any apology. Only hostility, threats, and double standards. Interestingly, on the very morning I moved out, another resident’s parking space was occupied by a hotel guest — completely blocked. Yet no towing, no anger, no threats that time. Why the difference? Because that person wasn’t a tenant? Or just because I wasn’t originally from New Zealand?nnThis place is a complete management failure — unprofessional, discriminatory, and hostile toward residents. I would never recommend anyone to live or stay here.

I had a king room, it was immaculately presented. Bed was super comfortable, bathroom is clean & modern. It had a tea/coffee nook with a wardrobe beside it. Service provided was excellent. Location was convenient, close to MANY Restaurants & Cafés. Safe & secure.

Directions to La Quinta by Wyndham Ellerslie Auckland with public transportation

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