La Quinta by Wyndham Ellerslie Auckland

The hotel rooms were very clean, thanks to the thorough cleaning staff. The room was a good size and had one of the most comfortable beds I've slept on. It also came with a washing machine and dryer, which was fantastic. Unfortunately, the location wasn't ideal, as everything was a bit of a distance away.

0/9/24 The experience I encountered was far below the standards I expected, particularly given the treatment I received from your Saturday daytime manager.nnFurther issues compounded my disappointment:n1. The TV didn’t work because the remote batteries were dead. Even after replacing them, the TV required a Google login just to watch anything.n2. The hotel’s entrance design is a nightmare, particularly on a rainy day.n3. The placement of “Caution: Wet Floor” signs was absurd. They were inside the lobby and near the lifts, where it wasn’t raining. As a result, I slipped and fell badly, injuring my knee, which is now swollen and concerning. It is the manager’s responsibility to ensure these signs are placed appropriately outside, where the actual hazard was.nnWhen I arrived in person and showed proof of my booking, she eventually found it but insisted on charging an additional $50 for the early check-in, which I agreed to pay. On top of that, she took a $300 bond for a room that had minimal amenities—a jug and a non-functioning TV.nnthe $300 bond. It was charged to my account, not held, and has yet to be refunded. This was not disclosed at the time of booking, and I find it unacceptable.nnI gave them a chance to respond nothingnnOverall, the lack of professionalism, poor room conditions, hidden charges, and safety hazards made my experience with your hotel unacceptable. I will not be returning to your hotel and feel compelled to warn others about my experience.

Stayed for 1 night with my partner.nnPros: Room was nice, a decent size. Great location. Parking for $25. Great bathroom.nnCons: Heated bed which was weird, air conditioner couldn't go lower than 16 so room was too warm. Every channel on the TV popped up with an error every so often. Wouldn't load anything properly.nnOverall was good! Just wouldn't stay again.

My husband and I stayed here on the 26th October for one night. The room was clean though I must say that but the room we were in was claustrophobic we didn't know what the room was like until we arrived or we would have booked somewhere else but my daughter booked it for us. The air conditioner wasn't working and we didn't want to move to another room because we'd have to pay more which we were on a budget. Also parking my husband has a disability card and we told the man at reception .He gave us a piece of paper so we put it on our dash board. It's now the 2nd November and I enquired about disability parking because my daughter said she had been charged for parking and on the understanding I thought it's free with a disability card because my husband already pays for the card. The receptionist never told us we had to pay so hopefully you people will know this does not apply because they own the park I was told when they rang back. Will not be going back very disappointed.

Auckland not my favourite spot but needed to be here for medical purposes. Hotel rooms nice.. location central ..price if booked in advance good value. Served its purpose for the day

Directions to La Quinta by Wyndham Ellerslie Auckland with public transportation

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