Holiday Inn Auckland Airport

I stayed at this hotel due to a flight cancellation, as arranged by Air New Zealand. Overall, my experience was disappointing.nThe room itself was comfortable enough, the hotel felt quite dated and tired. It seemed like the hotel could use some renovations to refresh the space. I also noticed a few cleanliness issues. The wastepaper bin in my room had not been emptied when I arrived, and there was an empty phone charger pack left on the desk. Additionally, a used hand towel was left in the bathroom, which raised concerns about the thoroughness of the cleaning.nI ordered dinner from the bar restaurant, opting for fish and chips, but unfortunately, it was overcooked and not enjoyable at all. Another letdown was the room service breakfast—I filled out the order card the night before, but despite it being collected, my breakfast never arrived.nWhile I understand the circumstances of my stay, I would not choose to stay here again. For the listed price, I would expect better quality and more attention to detail in both cleanliness and service.

I cannot rate this place highly enough! We were booked in here by our airline after a delayed flight and arrived with four exhausted young children. The girl at reception was so welcoming and helpful and the buffet dinner which we just caught the end of was delicious. The kids needed quick and easy so we also ordered pizza from the kids menu free with a dining adult! and the kids loved them! The beds were the most comfortable I have ever slept in and I wish I could’ve taken the pillow home! I was up bright & early for the delicious buffet and the breakfast staff were so kind heating extra things for baby and letting me take toast to the kids in their room to prolong their sleep. We only just made the bus, thanks to the man at reception who raced out to sort out our ticket. It was a stressful situation made so much better by the staff at the hotel, a big thanks team!

Overall not very impressive.nnWalked in and was met by not very friendly front office staff. No complaints but judgmental questioning is the last thing an exhausted traveller wants to be asked.nnAllocated room was stinking of cigarette smoke but on request I was quickly given another room. Carpets were stained. Bed was clean and comfortable. No room slippers provided. Toilet paper is of terrible quality. Overall cleanliness was average.nnJust had breakfast early morning. Decent spread but not worth the price.nnLocation is definitely a plus but a pity they don’t offer free shuttles as room rates are quite high and we might expect complimentary shuttle service.

It was really nice staying there, though for one day. The staff were lovely. From the check in counter. Where I met Tu and his female colleague to the room service , it was a splendid experience. It is so convenient to get to the hotel from the airport because the shuttle bus, the yellow bus. I wished they had an email address on their website though. Overall, it was an enjoyable experience

Great hotel very friendly staff very helpful nothing was to much trouble. I asked about the travelers SIM card for a phone given a free one topped up no issues. We are in the restaurant hd fish and chips very nice but be warned one portion is enough for two people.nGreat night's sleep very quiet whilst we were there.

Directions to Holiday Inn Auckland Airport with public transportation

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