HillMed Health Centre

Dear Manager,nnI would like to share my recent experience, as I have been a patient with your clinic for many years and feel concerned about how things have been handled lately.nnI may have been approximately 15–18 minutes late to my recent appointment. However, I was already on my way and, as you understand, unforeseen circumstances such as roadworks and traffic delays can happen. As patients, we do our best to be on time, but sometimes these situations are unavoidable.nnI have been with your clinic for a long time, and recently I’ve had a few appointments where I experienced difficulty with one of your reception staff members, young lad with spec who was wprkimg on momday 4th of may, appointment made for 11:45 Unfortunately, I found her communication to be quite rude and lacking empathy. It has happened with me couple of times.This has made the overall experience stressful, especially when i had sick baby with me.nIt is already quite challenging to secure appointments with the doctor, and when we finally get one, we make every effort not to miss it. As a working individual and a mother with a young baby, taking time off for appointments is not easy. On this occasion, I arrived with my baby, despite not feeling well myself with 15 month old sick baby and was still asked to reschedule.nnI would also like to highlight that while patients are expected to strictly adhere to appointment times, there are occasions when appointments run 10–15 minutes behind schedule, which we completely understand and accept without complaint. However, when a patient is delayed by a similar timeframe, there seems to be little flexibility, and rescheduling or cancellation fees are enforced. This feels unfair and inconsistent.nnI was present at the clinic, yet I was still asked to reschedule my appointment, which was quite disappointing given my circumstances.nnI hope you can take this feedback constructively and review both communication standards and appointment policies, as experiences like this may impact patient satisfaction and trust.nnThank you for your time and understanding.nnKind regards,

Recently I had a serious injury that required me to turn up to HillMed three times a week for four weeks then twice a week for two weeks.nThe medical care by Dr Thomas and nurses Gemma, Debbie, Amanda and Jo was exceptional, beyond my expectations. The warm welcome from reception each time I came was very much appreciated.nnI found the approach by the staff to be caring, affirming and reassuring and would recommend HillMed to anyone looking to join a medical centre. Thankyou Hillmed Health Centre for your excellent care of my injury.

I got frustrated so many times in last few months but was not complaining online thinking they busy and they trying their best for next time. But some time it's hard to deal with issues when they can fix it easily but not doing it. Recently i just try apply in app repeat prescription but no response. Then I call reception and talk to nurseWednesday to repeat it in emergency please. She said ok we will do that soon. Then I still wait until friday 2:30 for their response. In the end I call them at 3 pm to check again reception lady she said I will do it soon but I was not sure so I tell her next 2 days you guys close please please do it for sure. She start to tell me I am rude on her but I wasn't. I was trying to get medican on time. I explain her I heard same from them on Wednesday so obviously not easy for trusting that's why checking again to make sure.nHopefully you guys understand from our side as well we get stress as well when we donot get answer for your concerns. Thanks

I had a very disappointing experience at this clinic. During my appointment, I felt rushed from the moment I walked in. The doctor didn’t take the time to properly listen to my concerns and seemed eager to end the consultation as quickly as possible.nnIt’s frustrating to feel like your health concerns aren’t being taken seriously, especially when you’ve taken the time to book and attend an appointment. I left feeling unheard and dissatisfied, without clear answers or reassurance.nnI understand clinics can be busy, but patients deserve to feel respected and given adequate time. Based on this experience, I wouldn’t feel comfortable returning.nnI have visited Dr on 26th of March and for the same issue I have visited Dr on 20th of April. When I mentioned another concern, I was told there wasn’t enough time and that I would need to rebook—meaning I have to pay another $67 just to discuss it. That’s frustrating, especially when you expect a bit more care and flexibility during a medical appointment.nThere was also no discussion about my work situation—no questions about whether I need time off or what type of work I do. On top of that, no ACC paperwork was completednnSpecialist was referred without ACC paperwork. Recieved a call from them and was too expensive to book them. When we said about Insurance cover, she simply said you can sort this yourself but to claim insurance we need paperwork from GP. Here nothing was providednnOverall, the experience felt dismissive and transactional rather than patient-focused. I expected better carennWe had been visiting this clinic for last 8 years but it's time for change to different medical center

I attended for my first appointment on Friday, after enrolling with Hillmed last year in July. Both the receptionist Sal and the nurse were FANTASTIC! I was visibly distressed about the issue sinus infection, previous sinus surgery I wished to discuss, which is ongoing.nHOWEVER, the GP I saw didn't even check the issue, and suggested I go to a private practitioner.nI explained I'm on superannuation now, and really can't afford that.nI left my last Health center after 35 years, and transferred to Hillmed, hoping to be LISTENED to. I felt I was an imposition with this GP, and took up her timenI was not offered tissues, nor any reassurance, and was refused when I suggested a swab should be taken. The only action Sneha took was to prescribe my usual medication. I intend asking for a change in GP...and hopefully will receive better service.

Directions to HillMed Health Centre with public transportation

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