WeCare Wigram

We’ve come here twice for our child and once for myself and it’s been a pleasant experience each time. Appointments are strongly recommended as they can get busy, hence a longer wait time. This clinic is very clean and organized. The warm interaction with the staff from the reception desk to the lab helped alleviate the fright of being in a medical clinic, especially when needles are involved. Outstanding service!

New to Wigram We Care - saw a new Dr today and I am so impressed by how efficient and thorough they were. I’d been at the same dr practice for almost 40 years so switching was scary - but I am pleased that I made the move. Helpful and friendly too.

I want to be clear: most of the doctors at this clinic have been wonderful. The issue is with one particular doctor I saw recently, and the experience was so upsetting it deserves to be acknowledged.nnDuring my appointment, this doctor was abrupt, dismissive, and showed no interest in listening to anything I tried to explain. Her tone was condescending from the moment I walked in, and every answer felt like I was being told off rather than supported. Even my social worker, who attended with me, was shocked by how unnecessarily harsh and disrespectful she was.nnCompared to the other staff here — who have all been caring, patient, and genuinely helpful — this appointment stood out for all the wrong reasons. I left feeling embarrassed, unheard, and completely deflated. No patient should leave a health appointment feeling worse than when they arrived.nnI hope the clinic takes this seriously, because one person behaving this way can undo the good work of everyone else.

We joined We care health 3 years ago and have been so impressed with the ease, efficency and professionalism of services offered. The drop in clinic and weekend availability have been fantastic with my young children. However, over the last few months I have noticed a considerable drop in standard of care and availability. The last 2 times we have used the drop in clinic we have had to wait over an hour and today we were told it would be at least 2 hours and there wasn't a single seat available in the waiting room! Although I understand that it is a busy time of year, they seem unprepared to keep up with demand. The wait time to make an appointment with a GP is minimum 1 week and often not available at my preferred practice location. We be looking for a new medical center should standards not be improved.

The receptionist, medical clinicians and nurses are so polite and assuring. My friend recommended me here and I am thankful for this. The walk in option and seeing a registered nurse who works with a team of medical professionals are practical solutions for everyone when there is no quick solution to the shortage of GPs in this country . Thank you.

Directions to WeCare Wigram with public transportation

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