Christchurch Hospital Emergency Department

Excellent Staff!!nArrived 2am, reception were awesome, respectful and empathetic. Once admitted, I was looked after by a++ nursing staff who couldn't do enough to make me comfortable. Dr Scott Pearson was amazing. He really listened to me, solved the problem and obviously had a good knowledge of my history when discussing cautionary actions going forward. He is an absolute !!nThanks you so much for helping me!

I had a use to visit the A & E today, despite the nurses being on strike, I was dealt with swiftly and efficiently, and I have to say Mandy on the acute reception was absolutely lovely, helpful, kind and delightful. The nurses were friendly, and the doctor I saw was efficient, kind and reassuring. Could not ask for better service.nnI see many reviews on here complaining, but the triage system does actually work and if you have a long wait, then perhaps the situation is neither life threatening or acute. The staff are well trained and have to deal with major emergencies, calling them ‘inexperienced’ is unacceptable.

I had to get an emergency surgery and it was my first time going through something like that and the staff from start to finish were all AMAZING! They all were absolutely incredible, kind and understanding. From the first nurse I talked to, even the anaesthesiologist were all so lovely and helped me calm down. Thank you so so much team

I am writing to express my deep disappointment regarding a recent experience at your Emergency Department. What was already a stressful situation becoming even more distressing due to the behaviour of some staff and the lack of transparency in the process.nnDespite arriving for an emergency, we faced an extremely long wait without any clear communication on when we would be seen. There was no token system, no visible queue management, and no information on how many doctors or nurses were available. When we asked the front desk staff for updates, we were met with dismissive attitudes, as if coming to the hospital was a mistake.nnWe were told it could take up to 7 hours to be seen, which is unacceptable in an emergency setting. Additionally, the limited parking space for patients adds to the frustration, especially considering the high taxes we pay.nnThis experience raises serious concerns about the efficiency, transparency, and empathy within your emergency services. I sincerely hope this feedback reaches hospital leadership or a higher authority, and that steps are taken to improve the system for future patients.nnThank you for your attention to this matter.

My poor mum had a nusty fall Mitre 10 MEGA Brougham Street car park , i were suffered low blood pressure at same time took by ambulance to public hospital emergency department , after a long wating on wheelchairs , i had seen my mum in great pain , her nose forhead bleeding. I was in a state of distress when a woman wearing a navy blue top approached me in the lobby and informed me with her dreadful facial expression to me that our push chair was obstructing the passageway, which I found surprising given that we had been stationed there for over two hours without any prior concerns being raised, and I inquired as to why this was suddenly an issue, especially considering that we had been relocated to that spot by ambulance staff who had not indicated that it would pose a problem! then she went to a inquiry room , talked about me behand my back with other staff be seen throught glass window , they behavior was appalling - she openly discussed us with other nurses in the inquiries room, making it clear they were talking about us. This kind of gossiping is not only unprofessional, but also hurtful when we were already vulnerable and in pain.nWe were still waiting after all the other patients who arrived with us had left , so I went to the inquiry desk again to ask about the delay. Unfortunately, I was yelled at by a woman who seemed to think she had the right to speak to me that way , and another woman gave me a disgusting side-eye! Grouping together against patients!nI've witnessed a concerning trend in the emergency department, where nurses and inquiry room staff appear to have ample downtime, yet instead of using this opportunity to assist patients, they engage in conversations gossiping about patients. This not only raises concerns about patient care but also highlights a potential misallocation of resources. Finally my mum could not bare the pain while we still waiting , I had to call the taxi taking mum home without seeing the doctors . The nurses and lobby lady inquiry staff in the waiting room really added insult to injury. Their assaults and humiliations were unacceptable and only made our unhealed physical pain even more difficult to bear!!

Directions to Christchurch Hospital Emergency Department with public transportation

---