Christchurch Hospital Emergency Department

My poor mum had a nusty fall Mitre 10 MEGA Brougham Street car park , i were suffered low blood pressure at same time took by ambulance to public hospital emergency department , after a long wating on wheelchairs , i had seen my mum in great pain , her nose forhead bleeding. I was in a state of distress when a woman wearing a navy blue top approached me in the lobby and informed me with her dreadful facial expression to me that our push chair was obstructing the passageway, which I found surprising given that we had been stationed there for over two hours without any prior concerns being raised, and I inquired as to why this was suddenly an issue, especially considering that we had been relocated to that spot by ambulance staff who had not indicated that it would pose a problem! then she went to a inquiry room , talked about me behand my back with other staff be seen throught glass window , they behavior was appalling - she openly discussed us with other nurses in the inquiries room, making it clear they were talking about us. This kind of gossiping is not only unprofessional, but also hurtful when we were already vulnerable and in pain.nWe were still waiting after all the other patients who arrived with us had left , so I went to the inquiry desk again to ask about the delay. Unfortunately, I was yelled at by a woman who seemed to think she had the right to speak to me that way , and another woman gave me a disgusting side-eye! Grouping together against patients!nI've witnessed a concerning trend in the emergency department, where nurses and inquiry room staff appear to have ample downtime, yet instead of using this opportunity to assist patients, they engage in conversations gossiping about patients. This not only raises concerns about patient care but also highlights a potential misallocation of resources. Finally my mum could not bare the pain while we still waiting , I had to call the taxi taking mum home without seeing the doctors . The nurses and lobby lady inquiry staff in the waiting room really added insult to injury. Their assaults and humiliations were unacceptable and only made our unhealed physical pain even more difficult to bear!!

Disappointed with the healthcare system and the hospital. How is it possible to go in with a fever and cold for more than 5 days and not be given any medicine or even an injection? They only checked my ear and blood pressure—that was it. Then the next day, a doctor calls me by phone saying it could be COVID and tells me to take a test. Very unprofessional.

Very disappointed with the Emergency Department. While the nurses were kind and supportive, the overall experience was frustrating and poorly managed. We were initially seen quickly, but once the scan was done, no one updated us with the results. We were told several times the doctor would be with us “soon,” but kept waiting for over four hours with no explanation.nnEventually, we gave up and left at midnight—tired, hungry, and still without answers and having to work the next morning. The doctor only called after we had left to provide the reviews. We were then told to contact our GP for any follow-up.nnPoor communication, long waits, and lack of respect for patients’ time made this a very disappointing and stressful experience. ED needs serious improvement in how they manage and communicate with patients.

The emergency room at this hospital is great. The staff was very attentive to me and efficient as well as patient given that I don't speak English very well! I was taken care of very quickly and with great kindness. Thank you again and thank you for keeping smiling despite your work which is not easy every day!

Couldn't give 0 stars but most my waits times have been over 10 hours even though I've been bleeding internally I have an ileostomy and can tell when I'm bleeding but hey they don't seem to care of I bleed out. The system sucks so badly. If I ever die by waiting in emergency room this is why coz they don't care

Directions to Christchurch Hospital Emergency Department with public transportation

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