Chemist Warehouse Rolleston

Went into store today to buy a vicks thermometer all the way from darfield and when i went back after buying it, it never worked. So i went back to exchange it.nStood at the counter from 5pm till 5:45pm and their supervisor was coming and going back with no explanation. She first said that they will exchange it and grab another one but started making excuses and then i asked for a refund. Guess what they couldnt offer me a refund and taken my receipt and went back to office. Then the wait game again started. After waiting 45 mins they said i have to come back on monday then their manager will be able to do it. I told them that my daughter is suffering from fever so i need to get the thermometer so that i can monitor it over night. But they ghosted me and i was standing on the counter like a fool. So after the frustration i went and grab the tgermometer with the same amount of the previous one. I took them to the counter and scanned on their system and asked them to settle my transaction and they refused it and asked me to pay for this transaction as well. I was so pissed off at them that i left from there with thermometer. My friend on that moment who was with me at that time end up paying for the second transaction which i was oppose to. So i asked the staff to give me manager’s contact details so i can formally complain about this incident but as usual due to there unproffesionalism and no training they couldnt find those details. So i am posting this review with a big dispointment and anger

It was an amazing experience with many different varieties of products. All products are with giant discount. Will definitely come back!!!

Was served by Alyssa today, she was very friendly and professional. She was also very knowledgeable of procedures for the store as well.

Well organised store! Great range of products and staff was very friendly! Not to mention Kimberley was very helpful and made my trip way much easier

VERY Disappointed. I mean all Chemist Warehouse have the mess of boxes in aisles but they have good staff, but Rolleston! What a joke!! The staff acts like slaves and unprofessional. Very rude when asking for help. I have never in my life been so appalled by staff members of any organisation, I’m sorry but this store seems to have a major problem with their ‘power hungry’ manager sucking the life out of their staff to even perform their jobs well. The staff is the reflection of management and this store is lacking one. Atmosphere in the store was gross, only one staff was great and should be promoted to manager. What a joke of a store. Any other pharmacy already looking better after this encounter.

Directions to Chemist Warehouse Rolleston with public transportation

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