Chemist Warehouse Rolleston

Asked two staff members where a brand of product was and was ignored first and then pointed to a general part of the shop. I got tired of looking so did not get what I came for. It was on website saying that it is available I did make a purchase and was served by Ramya who was so lovely and polite. Ramya apologised for the wait to be served and made up for the rude service I received earlier.

Discussed with how rude some of the retail staff are in the store why work in customer service if you have no people skills.

Went into store today to buy a vicks thermometer all the way from darfield and when i went back after buying it, it never worked. So i went back to exchange it.nStood at the counter from 5pm till 5:45pm and their supervisor was coming and going back with no explanation. She first said that they will exchange it and grab another one but started making excuses and then i asked for a refund. Guess what they couldnt offer me a refund and taken my receipt and went back to office. Then the wait game again started. After waiting 45 mins they said i have to come back on monday then their manager will be able to do it. I told them that my daughter is suffering from fever so i need to get the thermometer so that i can monitor it over night. But they ghosted me and i was standing on the counter like a fool. So after the frustration i went and grab the tgermometer with the same amount of the previous one. I took them to the counter and scanned on their system and asked them to settle my transaction and they refused it and asked me to pay for this transaction as well. I was so pissed off at them that i left from there with thermometer. My friend on that moment who was with me at that time end up paying for the second transaction which i was oppose to. So i asked the staff to give me manager’s contact details so i can formally complain about this incident but as usual due to there unproffesionalism and no training they couldnt find those details. So i am posting this review with a big dispointment and anger

Was served by Alyssa today, she was very friendly and professional. She was also very knowledgeable of procedures for the store as well.

Very bad service, I don't even know how we have this chemist in New Zealand. Service isn't good, it's never tidy and even in the dispensary area, they are not willing to help.

Directions to Chemist Warehouse Rolleston with public transportation

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