Chemist Warehouse The Palms

I was given only 12 capsules on my first visit without any explanation. This meant I had to make an unnecessary second trip. When I returned, a staff member incorrectly said I needed a new prescription and to pay again. Thankfully, the supervisor resolved the issue correctly and provided the medicine. The problem could have been avoided with clear communication during the first visit.

Had a horrible experience with this Chemist Warehouse. Usually this is my go to and have a great interaction with all the staff there, that was until I met their manager. I had a product which I had brought faulty, talked to the lovely young lady at the counter and she was unsure whether she was able to pursue the exchange, Jie the manager came back with her and was incredibly rude, had zero lack of customer service and treated me like I was dumb. Used to be a 5 start store now I it rate a 0

Not even worth the 1 star!nnWent in to pick up my click a collect order. I provided my I.D in a digital form but apparently at Shirley Chemist Warehouse they want the physical I.D despite the fact a digital one is identical?! Imagine being this archaic.nnTo be fair the cashier was nice but her approving manager - not so much! The vibes were off!! Order cancelled - will not be returning here!!

Don't come here. I went here everyday here's some junk I faced which should have them shutdown, wrong dosage 2mg instead of 5mg Valium, withdrawal can cause seizures one of the only things which withdrawal alone kills the other being alcohol, amount one day I was given 56 instead of 84.... Called them and they were having trouble checking the camera I just said I don't care I'll be back in within 20 and they had it ready to go and apologized... That's a positive but never should happen in the first place and is dangerous, early prescribing and refusing to prescribe the amount the doctors had given they issued my allersoothe every 2 weeks with 4 less tablets each time I confronted them I was in the wrong I had to explain math to them... They said there was no way I could get 60 allersoothe or sertraline and that they told my doctor, my doctor said she was never told so... Any other pharmacy since right dose right days they do their job and aren't a public risk to society.

I am absolutely disgusted and furious about the way my partner and I were treated at Chemist Warehouse Shirley. My partner had just undergone nasal surgery and urgently needed saline solution, so we rushed to this store hoping to quickly grab some and get him back to resting. From the moment we arrived, the experience was hostile and humiliating.nnAs we walked in, we were glared at by the security guard, who was bizarrely doing stretching exercises right outside the door—already an unsettling and unprofessional start. We went straight to the aisle where the saline should be, saw it was out of stock, and left to go to another pharmacy. That’s it. We didn’t touch a single thing. We didn’t browse. We were in there for barely two minutes.nnAs we walked out, that same security guard—who had CLEARLY watched our every move—approached me aggressively and attempted to check my bag. Then she followed us as we walked away, like we were thieves. Let me be absolutely clear: we did NOTHING wrong. We were targeted for one reason and one reason only—we are visibly Māori. There’s no other explanation.nnThe most gutting part of this experience? The guard was African herself, and still chose to racially profile us. The internalized racism and power-tripping behavior is appalling. We were treated like common criminals in front of other customers for simply existing in our brown skin.nnThis was not “just doing your job.” This was racial profiling, pure and simple. Disgusting. Unjustifiable. And unforgivable.nnWe will never be returning to this store.nnChemist Warehouse should be ashamed for hiring people who treat innocent customers this way. Sort your staff out and stop allowing this kind of vile behavior in your stores!!!

Directions to Chemist Warehouse The Palms with public transportation

---