Awa Hotel

We only stayed a night but we were stoked at the room and for the price. It was a pleasant stay. The room was clean, looked nice, very basic necessities, coffee jug, tiny fridge. Wifi available and card access. The chap behind the desk was helpful and kind. We were happy. The only complaint we did have is we booked a room for three guests but the room only catered for two. Two towel, two cups etc. That would have been sorted had we gone down to the front desk. Super minor error and not worth the loss of a star. Happy to give 5 stars.

Awa Hotel is the ideal place to relax after a long journey. With clean, modern rooms and a calm atmosphere, it offers everything you need for a peaceful stay. The staff is friendly, attentive, and always ready to help. It’s a perfect choice for travelers looking for comfort and value.

Our experience at this hotel was very disappointing. The customer service was extremely poor, and we had to repeatedly ask for room service just to get our room cleaned. The bedsheets and pillows had stains, and they were never changed during our stay.nnThe environment didn’t feel welcoming at all, and the money we paid was definitely not worth it. The receptionist was unfriendly and unhelpful he didn’t pay attention when we asked for assistance, and not even a simple smile. On our last day, there was no “thank you,” no inquiry about our stay it felt like they only cared about the money.nnAdditionally, basic amenities like toothpaste were not provided, which is surprising for a hotel.nnOverall, it was a very poor experience, and I would not recommend anyone to stay at this hotel.

The experience was very much not pleasant. Our room did not have opening windows, all windows were glued shut. The room was also very very very cold. The bed sheets had stains, they never changed the sheets on a daily or even came to clean the room on a daily. The male receptionist is very arrogant, doesn’t care whatsoever, they provide dirty cutlery and cups in the room. All they did was give you clean towels and more sweeteners, coffee and hot chocolate sachets and one spoon. The location tho is okay, close to every location u wanna go. But the hotel overall, no, just no, I wouldn’t recommend to anyone going to Rotorua

The hotel was full of guests partying, blasting loud music and roaming up and down the hallways loudly. We had to ask for a different room as it was so loud we couldn’t sleep. The fridge didn’t work and our milk off, the cheapest possible toilet paper and rundown shared facilities. Definitely not a 4-star hotel and at almost $400 per night I was extremely disappointed.

Directions to Awa Hotel with public transportation

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