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Avis Car & Truck Rental Christchurch Airport

  1. Canterbury
  2. Chri̇stchurch Car Rental Agency

Reviews, get directions and contact details for Avis Car & Truck Rental Christchurch Airport

Avis Car & Truck Rental Christchurch Airport
Address: Christchurch International Airport 30 Durey Road, Christchurch Airport, Christchurch 8053, New Zealand
Phone: 03 358 9661
State: Canterbury
City: Christchurch
Zip Code: 8053


Opening Hours

Monday: 6:00 AM – 1:30 AM
Tuesday: 6:00 AM – 1:30 AM
Wednesday: 6:00 AM – 1:30 AM
Thursday: 6:00 AM – 1:30 AM
Friday: 6:00 AM – 1:30 AM
Saturday: 6:00 AM – 1:30 AM
Sunday: 6:00 AM – 1:30 AM

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Reviews
Smooth transaction and reasonably priced car rental company. The staff who served us was accommodating and explained everything that we need to know. The car was clean and well presented. My only comment is that the car we rented had a bad odour inside. Would have been easily sorted with a car air freshner.
We booked through eDreams for a Intermediate SUV displayed as RAV4 for our whole 8-days trip - taking car at Queenstown and returning at Christchurch. Price was reasonable imo at NZ$700 so roughly less than NZ$90 per day.nHowever when we checked in at Queenstown, the insurance we paid with eDreams had NZ$3750 excess so we paid nearly extra NZ$400 to bring excess down to 0 this cost included NZ$130 in fuel as Avis charged only NZ$2.75/litre compared to nearly NZ$3 outside at petrol station for 91 fuel.nStaff at Queenstown was nice and informative however they offered an MG at first while we booked for a RAV4. Ofc anyone familiar with rental cars would know initial car is just a reference but we asked for a different one I wouldn’t trust MG. So the other offers were either a Nissan Xtrail or a Mazda CX-5. We took the cx5 straightaway and surprisingly it was 2023 model. Couldn’t be happier. A note is to always talk to the staff and you might be in for a nice surprise.nOne other thing to be careful is that the photos might be completely different to the current condition of the cars. Ours had multiple glue marks around the car which we initially thought were scratches.nCheck out at Christchurch couldn’t be easier. We were happy as well.nOnly thing is that our total bill came to NZ$1100 and even though we deposited NZ$200 with eDreams, we were still charged full amount by Avis. Will have to spend more time chasing eDreams for refund of the initial deposit.n4 stars because of the more expensive charge than expected + hassle to chase eDream for refund.
Located directly outside the doors as entering arrival hall. Quick and friendly service! Easy to collect and return vehicle. Follow signs for “rental cars” when arriving back at the airport!
Provided honest feedback which was followed up with a snarky phone call where the staff member used unfamiliar company jargon and tried explaining company processes as if that excused some of the less than professional behaviour. They claimed to have called my number several times but I had not missed any calls and had no missed calls showing in my all log. Tried several times to phone them and couldn't get through. I got through to someone at another branch who was also unable to contact the Aiport Branch. My property has been lost because I wasn't able to make contact quick enough to secure the property before the car went out on another rental.
I rented a vehicle from Queenstown Airport and returned it to the Christchurch Airport location. The staff member who processed the return was super nice but for some reason, it hasn’t registered in the system that the vehicle has been returned. I realized later on that day that I didn’t get a receipt emailed to me and woke up to a text telling me my rental car was due. I called the Avis number for NZ and a rep told me she would have to call the Christchurch location to verify the vehicle had been returned. After being put on hold, I was advised that no one at this location answered the phone but she would keep trying and call me back in an hour. Never heard back from her. Before I got on my flight back to the U.S., I emailed Avis and haven’t received any response. I totally understand that mistakes happen but the fact that I’m still waiting for this issue to be addressed is frustrating. Not great customer service.
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