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Avis Car & Truck Rental Christchurch Airport

  1. Canterbury
  2. Chri̇stchurch Car Rental Agency

Reviews, get directions and contact details for Avis Car & Truck Rental Christchurch Airport

Avis Car & Truck Rental Christchurch Airport
Address: Christchurch International Airport 30 Durey Road, Christchurch Airport, Christchurch 8053, New Zealand
Phone: 03 358 9661
State: Canterbury
City: Christchurch
Zip Code: 8053


Opening Hours

Monday: 6:00 AM – 1:30 AM
Tuesday: 6:00 AM – 1:30 AM
Wednesday: 6:00 AM – 1:30 AM
Thursday: 6:00 AM – 1:30 AM
Friday: 6:00 AM – 1:30 AM
Saturday: 6:00 AM – 1:30 AM
Sunday: 6:00 AM – 1:30 AM

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Reviews
A pleasant experience from picking up the car, driving around the South Island to returning the car. We got given a 2023 Hyundai I30 as no Mazda 3’s were available. We had a great time driving this car. There were no faults and everything ran smoothly. Very comfortable and easy to drive.
Clean, efficient and good value car provided. My only comment is that it’s not very clear on the payment policy, and there was a misunderstanding with regards to the deposit amount covering the rental cost, and then the rental cost being charged again at the end and then original payment being released later on. Still not a hundred percent sure what went on but all good.
A complete service disaster.nWhen we arrived to pick up the car, after waiting in line for about 20 minutes, the staff member at the counter informed us that our driver’s licenses had to be translated into English. This requirement was not specified anywhere in their email, which I will attach as proof.nnWhen I explained that although my father did not have a translation, I live in Australia and do have an official English translation of my own license done by a certified translator, he told me it was not valid because “the translation has to be done in New Zealand.” He then gave us the contact of their own “recommended” translator, who charged NZD 55 per person/license in order to release the car.nnThis felt like pure extortion. Of course, once we agreed, the whole “translation” process took less than 20 minutes, clearly a service designed only to charge extra money. After completing everything, I went back to the counter having already waited in line once and was told I had to queue again for another 30 minutes to be assisted.nnVery poor service. I do not recommend it. On top of everything, it creates a terrible first impression of the country.
Our flight was delayed 3 hours, from landing at midnight to landing at 3am in the morning. We were so worried about being stranded at the airport with our toddler as the reception was supposed to close between 1am and 6am. Dennis waited behind three hours to ensure we could pick up our rental and safely drive to our accomodation with our toddler. We were so grateful that we weren’t stranded at the airport, all because of Dennis’ help. He even came to the car and helped us with organising a baby seat. THANK YOU DENNIS!!
The have taken a $200.00 presumably a bond, over 7 days ago. Refusing to respond and refund. I returned the car refuel led and undamaged. I should have used Go Rentals like I always do. This company sucks. Over priced and abysmal service. DO NOT Use unless you want your credit card loaded with unjustified charges that the refuse to communicate about.
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