Adina Apartment Hotel Auckland Britomart

The hotel staff were polite and friendly. The room was very clean — leaning almost towards sterile. The location is excellent for anyone going to see a show at the Spark Arena b/c it’s literally steps away. The room had a well stocked mini-kitchen and dining area. It’s near a grocery store and park and you can easily walk to the viaduct in about 15-20mins. It was perfect for a short stay for mom, dad, toddler.

The hotel is very comfortable, not too far from the Quay area. The staff were really helpful and kind from the moment we step foot at Adina, especially Mai! They gave us a lot of information about Auckland, and made sure that everything was alright with us. The rooms were clean, and aside from the laundry room being on the ground floor, everything was quite nice. At the restaurant bar attached to the hotel, they played some nice live music on second Wednesdays which was great for relaxing.

I stayed a while back with family. The hotel is well priced and well located. The service was good, especially considering that the place was short staffed. The rooms are well appointed and quite nice, however there were clear signs of wear and tear. I paid extra for a sofa bed which was extremely uncomfortable you could feel the springs which poked into your back, considering the extra price a simple mattress topper on top of the sofa bed mattress would have appreciated. I would avoid asking for a sofa bed unless 100% necessary.

I really loved this place, the service was top notch, the apartment was very fancy, clean and had everything in it you could possibly need while away. We stayed there as the location was perfect for a concert at spark Arina right across the road. Def wouldn't hesitate to stay again.Rooms: 5/5

.we had very limited time in Auckland and were held up by hotel problems. Upon check in I was asked for a 600 dollar bond to be put into our debit card for 2 nights which we were never told about on the phone. We were sent to the wrong room first, the door opened and we got settled to discover we had been sent to the wrong room where the power wasn't working and it was freezing cold. An hour later we had to pack up and move to the room we had booked the top penthouse. The floors were covered in black marks and not clean. The pull out bed had black hair all over it and chip crumbs all over it. The room had visible signs of leaking. The shower head was leaking two lights were blown in the kitchen lounge area making it hard to see. The range hood top was disgustingly unclean and there was no sugar and one drinks worth of sachets. The fold out bed had no linen and I got told it is an extra $50 a night on top of the $1000 for two nights. The dryer is overdue for replacement and was struggling with 4 kids clothing items in it, the dishwasher didn't work. 3 stes of cutlery for a family apartment and no instructions on Wifi. The cards kept losing their pairing all the time and I had to ask for new cards 3 times in a 2 night stay. Checkout is 11am but they cancelled my room cards at 10.30am leaving me confused and stuck in the basement about why I couldn't get back up to the top level. Breakfasts were very small and not up to restaurant standard. Upon arrival we were greeted with a manager telling us to dispose of our masks and wear there disposable masks as one of the guests had Covid. The reception staff however are very friendly and go the extra mile. The basement carpark card readers were a pain. My son is sick since we stayed at this hotel. Vouchers were offered and accepted for the problems we encountered.

Really enjoyed our stay, friendly and helpfull staff and everything was easy to sort. Parking was brilliant and the room itself was sweet for our family of 5 with the pull out sofa added. Thanks heaps Rooms: 4/5

I had good experience for my stays in other Adina hotels, hence naturally, Adina Apartment Hotel Auckland is my choice for 2 night stays in Auckland. The experience was not satisfactorily. Firstly, privacy issue. The duty manager recorded my credit card details and keyed into the computer, not just swipe and pay. When asked, he told me this is the common practice in the hotel industry including the 3 hotels that he previously worked at. I have not encountered this for my previous hotel stays, i.e. worldwide including NZ. He added that the credit card details are encrypted and cannot be seen by the hotel staff. This does not address my question, why would the hotel require the 16 digit credit card numbers and the expiry date when payment had gone through? Secondly, the cleanliness especially bathroom needs attention. Thirdly, the common corridor is not completely shelftered see pics and we got wet in the rain. Overall, the stay is disappointed and make me wary of choosing Adina in future.

Centrally located only 200m from Spark Arena we have stayed here a quite a few times now when attending events. The apartment booked was averaged priced, a good size, plenty of space being open plan with a lounge, kitchen and small dining area. Basic tea and coffee is provided but was very minimum. It was disappointing the apartment wasnt serviced during our stay and that we had to keep contacting reception for items not provided; dishwashing liquid, tee towels, dishcloth, hot chocolate. There was no info in our apartment either on how to connect to wifi or how to operate aircon or tv or that you can order room service from cafe/bar downstairs. Plus if you're staying multiple days like us be aware although there is free wifi there is also restriction on usage within a 24hr period. Lastly on checkout dont make same mistake we did of handing over your room cards if you parked in underground hotel carpark. We werent told when we checked out you need a card to get out of the carpark so just in case you forget, the bell to notify reception to open the gate is a button on the bottom of the swipe pad on the post at the exit.

Would highly recommend this hotel. Lovely rooms and fabulous staff

Great stay, booked the apartment the night before my wedding and surpassed all expectations. Very spacious, modern and clean. Nice views and the staff were really accommodating to all the people coming and going I.e photographers, make up artists, friends & parents etc. Exceptional service and they even allowed late check out to accommodate on the day of my wedding. A complimentary bottle of bubbles upon arrival and a lovely card made it even more special. Cannot recommend highly enough and will definitely look to book again soon.

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