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Village Cinemas Karingal

  1. Frankston
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Village Cinemas Karingal
Address: 197 Karingal Dr, Frankston VIC 3199, Australia
Phone: 1300 555 400
State: Victoria
City: Frankston
Zip Code: 3199


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Reviews
Unfortunately these cinemas are terribly dated, not taking the closure time during the centre upgrades to update their experiences. The seats are often a bit gross, uncomfortable, and do not offer the same amenities as their competitors or even other village cinemas. They are no cheaper than other venues close by with modern leather, clean recliners.
For all the latest movies at a great location in the entertainment precinct at Karingal Hub shopping centre. Be sure to enjoy a movie with a choc top ice cream, popcorn, and a drink. V rewards are a handy way of getting extra value for money while enjoying the latest movie experience.
I was really looking forward to a premium experience at Village Cinemas Gold Class, but my visit was disappointing, to say the least. As someone with a visible disability, I expected a level of proactive service that was completely lacking. Despite using a walking frame, no assistance was offered at check-in or when accessing my seat. It was clear that accessibility needs were not a priority.nnTo make matters worse, the food quality was poor, which only added to the frustration of navigating a space that did not feel accommodating. I later reached out to provide feedback, hoping that my concerns would be taken seriously and lead to some actionable change. Unfortunately, the email responses I received felt dismissive, offering generic solutions like pressing the call button or asking for help, neither of which addressed the barriers I face as a disabled patron. When I tried to follow up on this more, they gave cut and paste responses with the same wording; making it seem like they weren’t even reading my messages. I wondered if AI is responding not actual people.nnWhile the offer of two limited use Gold Class passes was a kind gesture, it fell short of acknowledging the distress and inconvenience I experienced. The lack of genuine engagement with my feedback makes it clear that Village Cinemas does not prioritise improving accessibility or providing adequate training for staff so I respectfully declined this offer as it does not compensate for the level of inconvenience and distress caused.nnFor a brand that markets itself as a premium experience, Village Cinemas has failed to deliver on both service and customer care. I truly hope they take accessibility concerns more seriously in the future.
If your on the tail-end of a movie, you don't get the whole room experience like vmax, gold class or Europa. Still got recliner seats and big screen but it misses the wall to wall screen, comfortable large seats and the Dolby atmos surround sound experience.
Went to Gold Class at Karingal today & paid for an XL Popcorn & 2x Medium Coke to be brought in at the start of the movie.nnWhilst we saw everyone else receiving their first & even some had their second round of food/drinks… we still hadn’t received anything.. it was a good 30 minutes into the movie.nWe pressed the service button, it took the staff member close to 10 minutes to appear and for them to try and take our order. To which we replied, we had already ordered and wondering where it is. The attendant said they would look into it.nnAnother 10 minutes later, still nothing and by this time, we are frustrated with the service & have missed the movie by wondering where our food was.nnI ended up having to leave the movie and go find out what was happening myself, to find that out popcorn and drinks were just sitting at the bar.nThe popcorn was made up of small, leftover pieces & the cokes ice was melted down.nThe staff at the bar blamed the reason on not enough staff, but had the ability to fill the rest of the cinema with food and drinks, twice over.nnI had to carry our food order into the cinema myself - we could have just paid for a standard ticket & received the same service… if not better.nTruely poor service. Could not be more disappointed.
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