Trek Bicycle New Farm

Every time I go to Trek New Farm, I am incredibly impressed by the friendliness, helpfulness and knowledge of the staff. They have all been extremely helpful, including phoning back regarding parts when I was located in Central Australia of which they tried all avenues to find, even though it wasn't an expensive part!. My most recent visit today was no different, Norbert providing a lot advice with an incredible amount of friendliness and patience. They really go the extra mile and provide fantastic customer service which is hard to beat! :

Gavin and the team were very helpful with my recent road bike purchase. I have been riding a hybrid for several years and the jump to road bike and cleats presented many many questions - all of which he patiently answered! This particular bike was more expensive then the Canyon and Giant alternatives but it was the level of service that convinced me I wanted to purchase and service with Trek. I am also looking forward to an upcoming store bike ride on the river loop in coming weeks!

I purchased a Trek Rail mtb from Gavin and the team in the New Farm store in September 2022 and my entire experience has been incredibly positive! Gavin store manager and all the staff within the store are so incredibly helpful and friendly, and l also cant speak more highly of the Trek products. I continued to have nothing but positive experiences when I subsequently attended the store for associated bike products and bike service. If you're in the market for a bike and or bike products, l highly recommend you visit Gavin and the team at the Trek store in New Farm. You'll be made to feel like your part of a family and will walk away with a smile everytime. Keep up the fantastic work team, each of you are great ambassadors for the Trek brand!

Fantastic service. Purchased bike rear rack and made a mistake when I was installing. Gentlemen at Trek happily helped me out. Great service.

Fantastic in store service. Love that the bikes they sell, they maintain and repair. Ongoing support is crucial!

From conception to reality to final delivery the Service I received from Trek New Farm has been a pleasurable and memorable experience. The staff are amazing and the product is out of this world.

amazing deal on the bike, great service and even helped set up the whole bike. big warranty and recommend.

I got to say, what a wonderful experience I had a few Saturdays ago. A young man George, helped me out with looking for a bike so i could get to work. He prioritised customer service and I felt like he was on my side. What a great young gentleman to represent your store. Will definitely be back again!

Excellent store with great customer service, especially Harry, but not to forget Gavin. Helped out with an important issue regarding a new Trek, even though it wasn’t purchased direct from them. Great location also!

I bought my first road bike from this store 2 years ago and enjoyed it so much. On my 2nd service, they noticed a small crack on the frame and provided me with a new frame under warranty. During this warranty process, all staffs were very friendly and professional. Definitely recommend Trek and this store for sure.