Trek Bicycle Woolloongabba

My husband visited Trek Gabba while on holiday from NZ. Explained that he was looking at mountain bikes and wanted an honest opinion as to the style of bike that would best suit his needs back home. The staff member that he spoke with was happy to spend over half an hour with him explaining that the model that he was considering was not the best option and setting out the alternatives. It was refreshing to speak with someone who wanted to put the customer on the correct bike and not merely sell a model that was in store that they simply wanted to move. Highly recommend this store. Cheers Winston.

These guys are AWESOME! I had a tricky warranty claim for my e-bike that other dealers wouldn’t help with. Trek at the Gabba really went in to bat for me and got a great outcome. Big thanks to Dimity and Connor in particular - really appreciate it :-

I had Trek service two bikes and I could not have been happier with the work done. The way they explained what they did to the bikes and why was second to none. Parking is tricky, but the quality service deserves 5 stars!

They were so friendly and always happy to help I needed a new bike and they got it built up for me straight away if anyone’s looking at a new bike I recommend here

I came in here trying to get a replacement part for a bike which I didn't buy from his store. He went to the 2nd hand box and gave me a 2nd hand part they don't need for free, friendly staff nice people gave a good chat. Thanks again boys

Great shop. Purchased a Trek 3. Best bike I've ever owned. Great service too

I have always had good service here. Although the workshop is normally busy, getting what you need done is no problem if you plan ahead and have a conversation. I have always managed to build good relationships with the people here. A shout out to Christian who has now moved on travelling, but also a nod to Connor who looks after me now. But all the staff I have dealt with are friendly and helpful. As far as the workshop goes, it can be hard finding consistency in the bike service world because mechanics tend to move around a bit. I have had times when something is a bit off mechanically and I have swung by on the way home and these guys have thrown my bike on the stand and sorted it out there and then no charge. My last service replaced virtually all the running gear, but the workshop was super quick installing and tuning the gear an I had my bike back mid afternoon. It has not needed any adjustments in the months after, which is a pleasing result after the major install I had done, and a testament to the mechanic. That's why I bought my bike here and that's why I keep going back there for the past 7 years. So yes, I recommend Dimity Scott and the team at Trek Wooloongabba.

Busy store, great team and advice, and a good range of pre-built bikes. They can also get specific frame sizes quickly from other SEQ Trek stores. Excellent bike servicing from Connor and the workshop team makes for long term peace-of-mind with Trek bikes.

Very friendly customer service. Very caring people. Good quality service. If there were 10 stars instead of 5, I'd definitely would have put 10/10.

The worst customer service and interaction, period ! I used to sell trek bikes years ago and have worked with other few stores but it looks like these guys are least bothered about the people walking through their door. After walking 15 mins in the shop trying to get someones attention, i get to speak to a very cold salesman who ends up walking to another customer who just walked into the shop. Well, you lost on a bike sale by choosing to keep busy with him instead while other staff members went chatting away in the back of the shop. Probably should try and stop relying on great bikes that fetch you reviews and focus on your teams interaction skills.