Sofitel Gold Coast Broadbeach

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About

Sofitel Gold Coast Broadbeach is a time honoured 5 star hotel. World class conference venues and luxury accommodation make the Sofitel Gold Coast a truly grand experience.

Story

Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 295 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.

Address: 81 Surf Parade, Broadbeach QLD 4218, Australia

Phone: (07) 5592 2250

Website

moc.letifos@4540h

State: Queensland

City: Broadbeach

Zip Code: 4218

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Check-in was smooth and welcoming! The rooms were nice and the beds incredibly comfortable – definitely made for a great night's sleep, especially with the blackout curtains. The only areas I’d suggest for improvement are the stairs leading up to the lift from the car park, which could be challenging for some guests, and the bathrooms, which could use a more modern touch. Otherwise, everything was lovely and well worth it!

We had an amazing vacation at this hotel!nThe location is perfect — just steps away from the sea with stunning ocean views.nOur room was bright, clean, and very comfortable. Staff were kind and attentive, always ready to help with a smile. The breakfast had great variety.nA truly relaxing and memorable stay — we can’t wait to come back!

Sofitel Broadbeach is in a great spot but is a little tired, particularly when compared to other Sofitel locations. Probably reflected in the very good value price. The river view room was very noisy, not sure the windows are double glazed. Otherwise the room was a good size, clean and tidy and well appointed. Staff all very helpful and friendly

Our 3 night stay was nice.nHighlights were the food. The breakfast spread was delicious and dinner at the restaurant didn’t disappoint.nThe hotel is needing some paint and refurbishment.nThe central location is a definite bonus with public transport walking distance from the hotel.  Lots of restaurants and cafes all walking distance from the hotel.nThe bed was comfortable the pillows not so much.

This hotel is amazingly great! We stay in hotels about 60 nights per years and the guest service at this hotel is exceptionally good and is at a level that we have never experienced before. In some hotels there are one or two people who are very good at customer service whereas most people working in hospitality clearly don’t want to be there and have little interest in keeping guests happy. Every team member in this hotel that we encountered in a week had a positive attitude, was polite, welcoming and made us feel special. None ‘over did it’ and all came across as genuine. I asked a few team members for their opinion on why the hotel service was so good and they said it is management leading by example and ensuring that all team members are happy. It is a credit to the management team and the whole team.nnIn my opinion other hotel operators should stay in your hotel and learn what hotel service should be like.

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