facebooktwitterpinterest
mobil menu

Seashells Mandurah

  1. Mandurah
  2. Western Australia Lodging

Reviews, get directions and contact details for Seashells Mandurah

Seashells Mandurah
Address: 16 Dolphin Dr, Mandurah WA 6210, Australia
Phone: (08) 9550 3000
State: Western Australia
City: Mandurah
Zip Code: 6210


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

Update Info

related searches: seashells mandurah deals, seashells mandurah scoopon, seashells resort mandurah, seashells mandurah for sale, seashells mandurah contact number, seashells mandurah specials, seashells mandurah reviews, seashells mandurah tripadvisor
Similar places near
The Sebel Mandurah The Sebel Mandurah 432 miles Wonderful Anniversary/Birthday stay away. The staff were friendly & welcoming on arri...
Esplanade Hotel Fremantle by Rydges Esplanade Hotel Fremantle by Rydges 52 km Context: family of 4. 3 year old + 1 year old. Stayed here after a 5 hour flight.nnRe...
Quest Fremantle Quest Fremantle 52 km Good location and an easy walk to ferry terminal and restaurants. We had a ground flo...
Pier 21 Apartment Hotel Pier 21 Apartment Hotel 55 km Lovely location and views and nice rooms. Lack of free WiFi and offering only one com...
Canning Bridge Auto Lodge Canning Bridge Auto Lodge 58 km Great little value well, 200/night, but that's value these days for Perth motel, exce...
Windsor Lodge Como Windsor Lodge Como 60 km We absolutely love staying here. It’s so clean and comfortable and the rooms are larg...
Hotel Rottnest Hotel Rottnest 61 km Beautiful place on the seafront. They have a round bar outside which lends itself to ...
Trinity on Hampden Trinity on Hampden 61 km The rooms may be small but everything you need is here for a one or two night stay. L...
Cancer Council WA Crawford Lodge Cancer Council WA Crawford Lodge 62 km I'd give them 1000 stars if I could. We can't speak highly enough of the people and t...
Metro Hotel Perth Metro Hotel Perth 62 km Absolutely dreadful stay.nnPrior to arrival I was asked for an arrival time amongst o...
Victoria Park Lodge Victoria Park Lodge 63 km Very affordable. Nice helpful manager. Shared bathroom and bunk rooms ok but nothing ...
The Peninsula Riverside Serviced Apartments The Peninsula Riverside Serviced Apartments 63 km Stayed here several years ago but would choose to stay here again for view over city ...
Durham Lodge Durham Lodge 63 km Very homely experience and well appointed accomodation. Friendly hosts made this a ve...
Sullivans Hotel Sullivans Hotel 64 km Relatively inexpensive, small rooms, big comfy beds, clean bathrooms and living areas...
Cancer Council WA Milroy Lodge Cancer Council WA Milroy Lodge 64 km I have just spent 3 weeks at this cancer lodge after prostate surgery. The staff are ...
Crowne Plaza Perth Crowne Plaza Perth 64 km Crowne Plaza Perth was an amazing stay. The hotel itself is lovely, morning coffee fr...
City Waters Lodge City Waters Lodge 64 km I stayed here for a week. Loved the fully equipped kitchen! City waters is opposite s...
Hyatt Regency Perth Hyatt Regency Perth 64 km Stayed for one night as a special treat. Loved the hotel. Staff were so lovely. Hubby...
Reviews
Appalling Treatment at Seashells Mandurah: A Nightmare Stay Ruined by Hostile ManagementnnOur stay at Seashells in Mandurah was a complete disaster. After a four-hour drive with a toddler and a three-week-old newborn, we arrived at the property at 6 p.m., hoping to unwind. The rooms were clean but basic, offering decent views, but that’s about the only positive thing I can say.nnWe took our two-year-old son to the pool, eager to relax as a family. There were no signs we noticed indicating the pool was closed, all the lights were on, and our access key worked perfectly. This was our first moment out of the house as a family since our newborn’s birth, and our son was having an amazing time in the water while my wife watched from the sidelines. But just a few minutes later, the night manager—who felt more like the local Gestapo—came over, bluntly stating, “The pool is closed; you need to get out.” I responded, pointing out that it was only 6:40 p.m., but apparently, the rule is that if it’s dark, the pool is closed. He repeatedly told us to get out, showing no flexibility or understanding.nnThis is utterly ridiculous. Naturally, we pushed back, matching his tone and attitude, and he informed us that if we didn’t get out immediately, he would call security guards to escort us out of the hotel! I mean, seriously? All of this because a family was enjoying an evening swim?nnOur son, who had been so happy, broke down into a full-blown meltdown as we were forced to abruptly leave the pool. As we were gathering our things and leaving, the night manager followed and pointed out where the pool closure sign was located, which we must have missed while juggling a toddler and a newborn. Instead of taking a more understanding approach, perhaps chatting with us and allowing us a few more minutes to help transition our toddler out of the pool, the manager acted like a storm trooper—rigid and rude. A textbook hospitality approach would have been for the manager to say something like: “Good evening folks, I hope you’re enjoying your time here. I just wanted to let you know that our pool area is closed for safety reasons, as it’s getting dark. I completely understand that you’re having a great time, especially with your little one enjoying the pool. I want to make sure you have a few more minutes to wrap up before we close. I do apologize for any inconvenience this might cause.” This would have shown some basic empathy and professionalism, ensuring guests felt respected and valued rather than harassed. In all our extensive travels across Asia, Africa, America, and Europe, we’ve never encountered such inflexibility and lack of hospitality, The situation could have been handled so much better with just a bit of kindness and understanding.nnAs if that wasn’t enough, this same manager aggressively followed us back to our room, even when we paused to try to settle the toddler he hovered demanding to know our room number like we were second class citizens. His behavior was not only disrespectful, unnecessary but entirely inappropriate—he invaded our personal space, hovering within 2 meters of us, which only heightened our toddler’s anxiety. We were already out of the pool, complying with his demands, yet he continued to treat us with hostility, as if we were criminals. This level of intrusion and intimidation was shocking and completely unacceptable, turning an already bad situation into a distressing ordeal.nnThis entire experience reflects the frustrating nanny state mentality that seems to have taken over Australian hospitality. The rigid enforcement of rules without any flexibility or understanding is far from the world-class service you’d expect in a western society. Instead of feeling relaxed and welcome, we felt unwelcome and harassed.nnWe won’t be returning, and I’d strongly advise anyone considering this property to think twice if you’re looking for a truly relaxing and welcoming environment.
Best nights sleep in ages. Spa bath awesome, too. Pool and jacuzzi have amazing view. Loved every minute
Beautiful place , room was huge and very clean and comfy! Even had washing machine , dryer and dish washer & stove ! Nothing to complain about. Uber eats served us well , we should have stay longer - we will be back for sure ! No regret and top pick of our vacation! Big thank you so much Seashell Mandurah for giving us sure an unexpected amazing stay ! Location was an average as it wasn’t near to any grocery shop , eateries around were pricey and the Japanese restaurant Maneki had bad attitude, food wasn’t even an average! Beef was so stiff , no sake although they had lots of sake bottles display ed to mislead people they sell sake ! Even when I asked the guy staff could even challenged n showed me the sake bottle was emptied! Very bad attitude and my first n last ! So rude to the max !
We stayed for two nights to attend our Son's wedding, which was also a busy time during Crab Fest weekend in March, and had such a great time in this resort.nnWe were welcomed like old friends even though we had never been before.nnAll of the staff were friendly and their level customer service was brilliant. They were obviously part of a team that was happy in their work which really made our guest experience such a delight.nnWe loved it so much that it was sad to leave when our short holiday was finished.nnThis the only place you should stay when you come to Mandurah.nnThanks again for making our stay so special.
It's been 15years since were last there and we walked into the room and it was like it had never changed, very dated, however it was very clean. Rececption staff were very efficient and welcoming, and Sea Shells is in a great location.
Comment on this business

Seashells Mandurah map

to add Seashells Mandurah map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0037 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy