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Metro Hotel Perth

  2. Perth Lodging
  3. Western Australia Lodging

Reviews, get directions and contact details for Metro Hotel Perth

Metro Hotel Perth

About

Conveniently located on Canning Hwy in South Perth - Metro Hotel Perth!

Story

We welcome you to the Metro Hotel Perth part of the Metro Hotels Hospitality Group. The Metro Hotels Hospitality Group is the longest 100% Australian owned and managed hotel chain in Australia.

Metro Hotel Perth offers guests a wide range of comfortable, affordable hotel accommodation. With most rooms providing spectacular panoramic views of the Swan River and Perth city, the hotel is the perfect location for budget travellers, families, corporate guests and international tourists.

Address: 61 Canning Hwy, South Perth WA 6151, Australia
Phone: (08) 9367 6122
moc.ghortem@htrep
State: Western Australia
Zip Code: 6151


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Reviews
Absolutely dreadful stay.nnPrior to arrival I was asked for an arrival time amongst other questions in email from the hotel which I submitted without reply.nnI duly arrived at the arrival time I had entered to find the room wasn't ready which was bizarre as they had requested this information and then simply ignored me, great customer service. If you request information and the customer supplies it at the very least respond and say whether or not it will be ready, the customer service in this regard was non-existent. On complaining to the manager via email he replied with their check in times completely ignoring my point that the communication which was the issue was non-existent, I was left in no doubt that this standard of poor service stemmed from the top.nnOn finally entering my room I found it to be grubby throughout, very, very basic with a thoroughly depressing 'view' caused by a lack of cleanliness.nnThe bed was on rollers so constantly moved when I went to sit down or place anything on it.nnThe bathroom had mould and dirty marks all over the walls and the vent in the bathroom window was caked in dust and had a torn hole in the top photos available, this was reported to both the booking agent and indeed reception and I asked for it to be cleaned. At no point during my first or indeed second day were cleaners sent to clean and the room was for some reason not even serviced on my second day.nnNow to the view, it should have been good, it might not have been bad had but I will never know as the windows looked like they had never been cleaned as they were coated in thick layers of grime photos available which made visibility practically impossible and clearly the management didn't use window cleaners of any description. Very, very disappointing.nnThe wifi was intermittent at best.nnThe servicing of rooms non-existent as previously mentioned.nnAvoid at all costs.
Had a great experience staying at the hotel. All the staff, in particular the young man at breakfast, were attentive, friendly and helpful. The view from our room was spectacular. The room was spotlessly clean. I will recommend the hotel to friends back home.
Don't be fooled by the photos or reviews, this is woeful. Unsafe wiring, no fresh air, the only air coming into my room was through a mouldy dusty grate of 3 inches in the bathroom. The hotel smells of mould when you walk in the foyer. The seats in the restaurant are disgusting and stained, the whole room is full of dust, even the artwork, but worst of all the bed is like a rock. I got no sleep at all. Even the night manager who checked me in was rude and inattentive.
The staff are amazing… I had to stay here under very difficult circumstances and when I checked in the amazing lady could see I was clearly very upset … she gave me a tissue she asked if I needed a glass of water or cup of tea and really made me feel welcome and did all she could do help … I had to stay 5 nights in the end and asked me every single day if I was ok … Management your staff are kind caring and amazing I hope you know how well they represent you you should be extremely proud of them
Not very happy as of the first 10 minutes due to a dirty shower/bath and our phone wasn’t working so we had to get a replacement as we couldn’t call room service. Not the best pick of hotels I would recommend somewhere better. The view is beautiful I have to admit.
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