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Oldmac Toyota Springwood

  1. Springwood
  2. Loganholme Car Dealer
  3. Loganholme Motorcycle Dealership

Reviews, get directions and contact details for Oldmac Toyota Springwood

Oldmac Toyota Springwood
Address: 3376 Pacific Hwy, Springwood QLD 4127, Australia
Phone: (07) 3440 7777
State: Queensland
City: Springwood
Zip Code: 4127


Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
Visited this dealership last Saturday and couldn’t believe how uninterested the staff were. I was there to actually purchase a new vehicle and spent a good 15 minutes looking around and not once was I approached. One salesman walked past me multiple times, even made eye contact with me and said absolutely nothing.He wouldn’t last one minute within my company. Walked out and visited another dealer and received impeccable service straight away. Not a good look Toyota Springwood , will definitely never return.
This has been the most disappointing and unprofessional service I’ve ever experienced from a Toyota dealership — specifically at Oldmac Toyota Springwood.nnI brought my Toyota Hilux to them because people couldn’t hear me during phone calls, even though I could hear them perfectly.nThey told me they needed to order a part from Japan and that it would take one and a half months. I waited patiently for the entire period.nnWhen I returned, they simply said the order hadn’t arrived — no update, no appointment, nothing.nI kept calling them, and every single time I was told: “We will call you back.”nNot once did they call me back.nnI visited them many times, and at that point I had already waited nearly three months with zero real information.nnOn my last visit, I asked to see the manager.nOne of the staff tried to assist me, but she didn’t even know what part was ordered. She asked if the order was for the front window grille, which had nothing to do with my issue. I requested the manager immediately.nnWhen the manager came, I explained everything. He assured me that if I brought the car the next day, they would fix it the same day and I’d collect it the following morning.nnNow it has been six days, and in the end they told me they still couldn’t fix the problem.nnTo make things worse, they told me they now need to run a test that is not under warranty, costing $192 per hour for three hours about $577, possibly more — and even then, no guarantee they can fix anything.nnTheir communication is simply unacceptable.nThey make promises they do not keep, ignore customers, and leave people waiting for weeks with no follow-up at all.nnThis level of service is damaging Toyota’s reputation. The staff here show a lack of experience, lack of professionalism, and a lack of respect for customers.nnIf I could give them zero stars, I would. I’ll let others judge this service for themselves, because honestly, I’ve never seen anything like it.nnI strongly do NOT recommend Oldmac Toyota Springwood.
Jason & Ace were absolutely incredible in helping us purchase our dream car! Within less than 1 week everything was finalised. Couldn’t have asked for better customer service
A huge thank you to the entire team at Oldmac Toyota Service department.nI made an error and booked our Tundra in for a service a week ahead of the day that I arrived for the service. They were fully booked for the day, my dramas was that we are from Victoria and planned on driving 1800km home the next day.nThe amazing team squeezed us in, dropped me at the local shopping centre so i could get some lunch then picked meet up. I came back to a sparkling clean car ready for the road trip homenThank you so much, the customer service was exceptional.
Review for Chad – Toyota ServicenChad always provides exceptional, friendly, and professional service every time we bring our car in for its six-month check. He even drives our car to the front and turns on the air-conditioning so my babies and I are comfortable getting in — such thoughtful service. We trust Toyota completely, as it’s where we bought our cars, and we’ve never had any major issues or defects. Reliable, well-priced, and backed by a brand we love. Highly recommend Chad and Toyota for their outstanding care and professionalism.
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