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My Furniture Store

  1. Auburn
  2. New South Wales Furniture Store

Reviews, get directions and contact details for My Furniture Store

My Furniture Store
Address: 2, Auburn Megamall, 265 Parramatta Rd, Auburn NSW 2144, Australia
Phone: 1300 298 461
State: New South Wales
City: Auburn
Zip Code: 2144


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
DO NOT PURCHASE FROM THIS STORE. THEY HAVE NO REGARD FOR QUALITY OR CUSTOMER SERVICE!! I purchased a wardrobe (for my soon to arrive baby's nursery) from the Auburn store on the 10.1217; it was paid in full on the 26.12.17. After experiencing issues with the order not being followed (additions were made to the wardrobe at an additional expense, which the Manager, Craig Mendel) it was delivered on the 03.02.18 – 3 weeks after it had been due, as a result of Craig failing to accurately complete the order (it was not made as per the order, so had to be re-sent to the warehouse). I dealt with very poor customer service during this process. Upon delivery, it was observed that the wardrobe was missing doorknobs on each door (3), and the door hinges for one of the cupboard doors were broken. I contacted the store immediately; I spoke with Elaine who initially asked to have the delivery drivers retrieve the wardrobe; I advised of my concerns with this causing further delays/inconveniencing me, requesting confirmation that the doorknobs were in store to collect, as well as to obtain a partial refund. Elaine advised me to send an email to the 'warehouse', providing me with an email address, attaching photographs/description, and that I would be contacted that afternoon. I was not contacted, and phoned the store on the 05.02.18, raising my concerns with Craig; he advised that he “had a quick look” prior to the wardrobe being loaded into the truck, obviously ignoring the fact that it was faulty/incomplete. I was informed that I was provided with the incorrect email address by Elaine, and as such, it had not been reviewed. I was told to re-send the email to an alternate email address. The email response received included unfinished sentences/provided no assistance whatsoever, so I phoned the warehouse to discuss. I was told that the repairs department would contact me to arrange a time to attend my home and repair the damage/doorknobs. I provided a further email reply requesting confirmation by COB on the 06.02.18 as to when this would be repaired, also stating that I would be escalating this to NSW Fair Trading. I attempted to phone the store several times with no answer on 3 different numbers, finally getting through to an answering machine, requesting an urgent call back. I did not receive any returned contact for over 1 week. I therefore lodged a complaint with NSW Fair Trading and sourced a carpenter to repair the hinges. I am yet to obtain a response in regards to obtaining a partial refund for the faulty product that was delivered.
7 years ago (15-02-2018)
Misleading Organisation. After waiting the initially advised order shipping time of 12-15 business days, I was informed that my order would not come for another 12-15 business days. Furthermore, I was the one who had to seek out the cause of the delay no one from the store thought it would be a good idea to tell me that my mattress would be delayed by up to 3 weeks. In addition to this, it was very difficult to get this information from them, I called up twice and was told that I would be given a call back about the source of the problem, but I was never called back. It was only on the third time that I tried that I was able to tell me there was going to be a further delay. Only gave this 2 stars because the prices are quite good, but the customer service is terrible.
7 years ago (21-02-2018)
TERRIBLE customer service, terrible store. Do yourself a favor and don't bother. My couches that I had put a deposit on was sold without my consent even though I agreed to pay storage fees! Then a nice guy from another section of the store made a deal with us to pick something else without losing our money. Due to the urgency of needing couches, we picked floor stock. The floor stock came with rips in the leather, scratches and white writing on it which won't come off! When I contacted Craig, he said it's floor stock and there is no warranty available. Mind you, this also wasn't mentioned upon purchase. WHAT A JOKE!!!
7 years ago (04-01-2018)
Very good customer service + quick delivery + high quality furniture. Craig is the best manager in Auburn store. Will recommend to friends. George Chen
7 years ago (25-12-2017)
I would give them 0 stars If i could. We were told that our bed and mattress will be delivered in 2 weeks but it has been 8 weeks now and no sign of any delivery. We paid in full on the day.You cannot contact them and when you do talk to them they give you so much attitude. I would not deal with them ever again.
7 years ago (08-12-2017)
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