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Michael Hill Woodgrove

  1. Melton West
  2. Laverton North Jewelry Store

Reviews, get directions and contact details for Michael Hill Woodgrove

Michael Hill Woodgrove
"In 1979, Sir Michael Hill and his wife Christine opened their first jewellery store with a simple yet groundbreaking vision: to make fine jewellery accessible to everybody. 40 years later, Michael Hill has more than 300 stores in three countries. We remain committed to creating quality jewellery for our customers to cherish for a lifetime. From 1979 til now and into our future, one constant underpins all that we do: we're for love."
Address: 533-555 High St, Melton West VIC 3337, Australia
Phone: (03) 8746 2717
State: Victoria
City: Melton West
Zip Code: 3337


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
One of my first choices for jewellery needs is this place, because when I walk in I’m greeted with a smile and a cheery “hello.” The staff make service a priority; they are attentive, courteous, friendly and helpful. I’ve had issues with my wife’s wedding band set and they resolved the issues without stress. Aces
Staff are fantastic and very helpful. Will be back if we are looking for jewelry.
Bad news. The manager was more interested in drinking her coffee then to speak to me. Tried on a $12,000 necklace and asked if she could do better on the price. It was like pulling teeth till she said it was on sale till Xmas $8,000. She was trying to rip me off! Will never shop there again!!
I received excellent service from Nicole J recently when i purchased my beautiful ring. Nicole was so helpful and explained everything clearly. I Highly recommend the Melton store and in particular Nicole J.
Horrible customer service. My husband purchased a small Tanzanite halo ring as a gift for me for the birth of our daughter at the end of June 2021. When he have it to me I realised it was a bit small. As Melbourne went into lockdown on the 4th of August we waited to exchange it until restrictions ended and the store re opened. We went in happy to spend more money for a different ring and were informed we had missed the exchange period by 4 days. Even being willing to spend hundreds more money made no difference. I contacted head office and was promised the area manager would contact me within in 2 days. We are now over a week and I have heard nothing. Pathetic service. Update: 2months later and was never contacted by area manager after contacting head office a 2nd time.
Very unprofessional staff. I have a ring from MH that was “supposed” to be sent away to be changed from white gold to 24c gold. After 4 months of the ring just sitting in the store because they obviously failed to send it off, I get a call this week saying that my ring came back after a week of them actually sending it away and that the diamonds were still cloudy. So bottom line I have been waiting months and my ring still looks terrible. The staff lied to me as one lady told me they hadn’t sent my ring off to be fixed and a few days later the other lady said they just got the ring back and nothing was fixed. Definitely getting a refund after all of this. Stay away!
I have had numerous fabulous experiences and excellent services from various MH stores around Melbourne, unfortunately it’s definitely not the case here. Staff here definitely requires extra manner training. Not even a “Hello” or “How are you” from staff. Brought my wife’s ring for service and repair as one of the clamp for the diamond broke for some reason. Although I have lifetime care plan, I was still accused by staff that I must’ve hooked the ring onto something. Waited forever with no other conversation for the staff to type and check whatever it is on the iPad, when I asked to get the ring resized, got the cold look and annoyed expression in exact words: “So what, like just do it? For whom? Who measured it?”. This is just a kind feedback for management to provide staff with extra training. For myself, this is DEFINITELY NOT the store that I would come back, ever.
Big thanks to Monique for all her help with selection of my jewellery today. She was both friendly and informative. I am a very happy customer.
always a pleasure to shop here lovely staff and great jewellery
Brilliant. Monique was absolutely superb with her patience and service. Will definitely go back.
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