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Michael Hill Craigieburn

  1. Craigieburn
  2. Craigieburn Jewelry Store
  3. Laverton North Jewelry Store

Reviews, get directions and contact details for Michael Hill Craigieburn

Michael Hill Craigieburn

Story

Michael Hill is a specialty retailer of fine jewellery and accessories. With over 300 retail stores across Australia, New Zealand, Canada and the USA.

Address: 8 Craigieburn Rd, Craigieburn VIC 3064, Australia
Phone: (03) 8339 4188
State: Victoria
City: Craigieburn
Zip Code: 3064


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Never buy from this Michael Hill. The manager « Gabrielle » is lying in front of you without any shame instead of apologize and trying to find a solution to her mistake. The customer service is miserable. they had to change a diamond in my ring, she told me that it would take 2 weeks... after 2 weeks nothing was made so she told me that she has to send my ring again and it would take 1 week. This period of 1 week was important for me because I had to fly overseas. She kept it more than one month for nothing... nothing was made and the only thing she could say was « you bought the ring like that ».... that’s a shame for this company to have a store manager with this poor level. Never go there.
7 years ago (02-03-2018)
hopeless and poor quality at MH....
7 years ago (18-03-2018)
I would not ever make another purchase or recommend Michael Hill Craigieburn to anyone. They offered to rhodium plate my engagement ring in order to make a sale on my wedding band and when I got it back it was damaged and not in the original state I had given it to them in. I had it sent back to their incompetent jeweler to be rectified another TWO TIMES and on the final time I found additional damage, this time an imperfection (dent) to the white gold!!! and told it had been buffed casing it to be completely out of shape. I was promised calls back from Management of the store and regional manager and not once did they instigate the call. This has been going on since November 2016 and following my call today they are still trying to pass off the matter and leave me with a damaged ring. If your jeweler was unable to rhodium plate my ring I should have been contacted right away and I would have taken it to Angus and Coote where the ring was purchased as I intended in the first place. Your assured me you could rhodium plate the ring and should not have proceeded if there was any spec of hesitation. I should have had my ring returned in the original state it was given to your in...NOT ALTERED! This just shows the poor customer service and values the company over all as well as store and staff. An engagement ring is a sentimental and extremely valuable piece of jewelry a girl can own as it marks the most special moment in my life. This moment can not be replaced and now the ring I was proposed to with has been ruined and no one is willing to fix what they damaged. Michael Hill has completely demolished my most valued possession. I am shattered beyond belief that you are not going above and beyond to replace what you have damaged. As not even your regional manager (MICHAEL) is willing to rectify this matter or even pick up the phone......THIS MATTER WILL BE TAKEN FURTHER!. THANKS FOR NOTHING MICHAEL HILL.
8 years ago (24-01-2017)
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