Mercure Melbourne Caroline Springs

Reviews, get directions and contact details for Mercure Melbourne Caroline Springs

Address: 10/20 Lake St, Caroline Springs VIC 3023, Australia

Phone: (03) 8358 0555

Website

State: Victoria

City: Caroline Springs

Zip Code: 3023

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

A great stay at Caroline Springs. We attended a Race Weekend at Calder Park Raceway, and instead of driving home and coming back the next day we stayed at this great hotel. We even managed to have a swim in the clean and well maintained pool. The breakfast menu had some great choices, so there will be something for everyone although there is no buffet breakfast you order off the Menu instead. Staff was very helpful. Definitely will be back.

We stayed here recently and enjoyed the beautiful location, especially the walk around the lake. The room was very clean, and the undercover car park was a great advantage. However, I was disappointed with my room assignment. I had booked a superior room expecting a nice lake view, as shown in the photos on Booking.com, but the room I was given had no view. After raising the issue, the staff agreed to move me to a room with a lake view the next day. The receptionist acknowledged that the photos can be misleading.nnUnfortunately, the new room still didn’t meet my expectations. The mattress was uncomfortable, and the balcony wall blocked much of the view, so I could only see the lake when standing. This was disappointing, especially given how beautiful the view could be.nThey also charged 5% for payment by credit card which it seems higher than normal.nnOverall, the location and cleanliness were great, but the room experience and comfort left room for improvement.

Great hotelnStaff are amazing, food is fabulous and positioning for me could not be better.nI have a 3rd floor suite and the score would be 5, but the laminate surfaces are all cracked on the work services, so looking a little tired.nAside from that, a fabulous hotel at a great price

Awsome service; guest service were really friendly and kind!! The room was absolutely huge I loved the massive kin size bed and balcony I had!!! Just loved my stay here

Had a pleasant stay on the whole. The food was great and the service staff were friendly. One slightly irritating experience was when the lock on my door didn't work after a long day, and the staff could not get me into my room for an hour. They provided me with another room after half an hour of trying to get into the room. I freshened up there and then moved back to my original room. The other irritating thing was that people seemed to be racing their cars in the street in front of the hotel. As much as I love motorsports, it gets annoying when you're trying to sleep.

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Mercure Melbourne Caroline Springs

Reviews, get directions and contact details for Mercure Melbourne Caroline Springs

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