Mercure Canberra

We stayed at the Mercure Canberra in February 2018 when visiting family who were having a function that was being held in the hotel. Our room was a king sized room facing onto the central courtyard and was very good. Breakfast was of a good standard at the hotel (buffet style ) and rooms were cleaned daily and early in the day which to my mind is always appreciated. Staff in general were always helpful and pleasant. The hotel is only a ten minute walk from the Canberra Center shopping center. I have only neglected to give a five star rating due to lack of a swimming pool. I would stay here again and would recommend this hotel.
4 7 years ago (19-02-2018)

We have stayed with them in the past and was happy which is why we stayed again. This time however for the first time we left some items in the room. Once I realised (before the next check in) I called the hotel to let them know and to arrange for the items to be returned to us. Reception said they would call housekeeping and call me back. 5 hours later I still had not had a return call so I called them again. I was told that housekeeping had been emailed but that they had gone home for the day and that someone would call me the next day. Well it has been 3 days and I am still waiting for that call. I understand that it is our fault that we left items in the room, but we notified the hotel and our property should have been recovered. To say that I am extremely disappointed with Mercure Canberra would be an understatement. I will never stay with such a dishonest hotel again and will tell everyone I know never to stay with them either.
1 7 years ago (31-01-2018)

Stayed one night at Mercure Canberra on a weekend. Arrived late (9.30pm) and was greeted by friendly and extremely helpful staff at reception. Rang reception to order room service and specifically asked for one quantity of a particular meal, $15. Received a very large meal (equivalent for two or three people) with two bags of chips extra. Upon checking out, I was asked to pay $30 for the meal, on top of parking costs. Not impressed considering the concierge had overcharged for more than what I clearly asked for. We didn't expect the room to be spotless, though it was quite dirty, especially around the beside tables. The only other downfall was the $10 cost for parking per day, as we were guests at the hotel I would've expected this to be waivered. Other than that, it is a lovely hotel. Easy to navigate around, plenty of available parking and a relaxing atmosphere. Standard room was bigger than average size, not cramped or claustrophobic.
3 7 years ago (12-02-2018)

Central to our needs. Our small dog "Whisper" was so at home with his own play yard. Very relaxed atmosphere. The staff friendly and helpful. Hope for a room for our next visit. Thanks to all.
4 7 years ago (12-02-2018)

Beautiful hotel. Lovely architecture. A throwback to the olden days. We got a pet free friendly room for our furry baby and the room had a small grass patch with that big tree. Prefect for any doggy buddy. The room even came with a dog bed and a dog bowl plus a few doggy toys. Can't ask for more. Very thoughtful.
5 7 years ago (25-12-2017)