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Mazda Australia Pty Ltd.

  1. Mulgrave
  2. Mulgrave Car Dealer

Reviews, get directions and contact details for Mazda Australia Pty Ltd.

Mazda Australia Pty Ltd.
Address: 211A Wellington Rd, Mulgrave VIC 3170, Australia
Phone: 1800 034 411
State: Victoria
City: Mulgrave
Zip Code: 3170


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
I really want to express my disappointment with Redlands Mazda, Caloundra Mazda and Mazda Australia.nnIn July 2025 I spent over 50 grand on a 2024 MX-5 Roadster GT RS and have been unable to use Mazda Connected Services since day 1. I reported this issue to my sales dealer, Redlands Mazda, only to be sent backwards and forwards between them, Caloundra Mazda, and Mazda Australia. I was told it is not a dealer issue and to speak to Mazda Australia. I called them and I was told it’s not a Mazda Australia problem and to speak to my sales dealer. No one at Caloundra Mazda knew what to do either. Finally I got someone caring enough at Mazda Australia who took the issue seriously and forwarded it to the relevant department. Unfortunately this was the only positive experience.nnFollowing this, Christian from Mazda Australia started to work on my case. At first I received a couple of possible solutions and hope for a solution, but ultimately the issue remained unfixed.nnNow, communication has dwindled and I am less loving of Mazda for every day this goes on. The last email Christian sent was on the 6th of November 2025, to which I responded within hours. No reply. 7th of December 2025, I sent an email asking for an update. No reply.nnI submitted a complaint via the online form and have received nothingnnIt is now the 13th of February and still nothing. I decided to call Mazda Australia, only to be told that no Managers are available and as always, they only look at the case when I bug them about it. 2 months since Christian’s last email and now I am told he will send one today. Coincidence? Who knows but I’m sick of it.nnI am a university student and I work. I simply do not have the time to do all the following up myself.nnI’m requesting compensation in the form of complementary services. Perhaps if Mazda provides a worthy solution I’ll consider taking my reviews down or updating them.
DO NOT BUY A CX60 - ESPECIALLY FROM SOUTH MORANG MAZDA, THESE CARS ARE LEMONSnnI am writing this review after months of unresolved issues with multiple vehicles purchased from an authorised Mazda dealership, South Morang Mazda.nnMy first purchase from this dealership was a 2019 Mazda 3, which experienced numerous faults, including a transmission failure. I treated this as an isolated incident and, trusting Mazda’s reputation, chose to remain loyal to the brand.nnMy second purchase was a brand-new Mazda CX-60, purchased for $63,000 from South Morang Mazda. This vehicle has since been returned for repairs nine times, often remaining off the road for one to two weeks per visit. Despite repeated repair attempts, the issues remain unresolved.nnDespite the vehicle meeting the ACCC definition of a major failure, the Dealer Principal at South Morang Mazda has refused to authorise a replacement or refund, instead insisting that the vehicle continue to be returned for further repair attempts, even though previous attempts have not rectified the faults.nnSeveral issues were initially dismissed as “quirks” or “characteristics” of the vehicle. These have since been acknowledged by Mazda technicians as genuine faults, raising serious concerns around quality control and accountability.nnMazda Australia has not meaningfully intervened to resolve this matter and has consistently deferred responsibility back to the dealership, despite the ongoing failures and extensive repair history.nnI purchased these vehicles in good faith, relying on Mazda’s reputation for reliability and customer care. Unfortunately, that trust has not been upheld. At this price point, customers should not be left in an endless repair cycle with no clear resolution.nnThis experience has significantly damaged my confidence in Mazda as a brand. I strongly encourage Mazda Australia to review both the quality of the CX-60 and how dealer-level escalations and major failure cases are handled.nnI rarely write reviews, but this situation has left me with no alternative.
Absolutely useless at resolving any issues with deakerships. Just keep telling you to go back to the dealer. Please do yourself a favour and DON'T buy a Mazda. They have been nothing but trouble. Absolute nightmare to deal with. Get a Toyota instead
After purchasing an Mazda BT50 that is affected by #BumpSteer, I will NEVER buy another one. The treatment by Mazda of their customers after this defect was identified makes me feel that they do not care about their customers and were more concerned about profit over customer service.
Another BT50 owner here. My car is a 2024 BT50 with 12,500kms. On a recent trip our AC stopped working. I phoned Mazda Roadside assist and was told they WOULD NOT attend. Fortunately, we were with RACV total care, who DID attend. Thank goodness as the AC belt A known problem with Mazda had come off the pulleys and if I had kept driving could have easily fouled and broken the other vital belts. The car was towed to a nearby dealer who advised me this fault known as a bulletin put out by Mazda.nThe vehicle was fixed under warranty. No thanks to Mazda Roadside assist. Luckily we were with RACV.
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Mazda Australia Pty Ltd. map

Directions to Mazda Australia Pty Ltd. with public transportation

227-243 Wellington Rd (Mulgrave) 120 meters
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Peters Ave/Wellington Rd (Mulgrave) 140 meters
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862
Nantilla Rd/Wellington Rd (Clayton) 170 meters
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804
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Nantilla Rd/Wellington Rd (Clayton) 230 meters
802
804
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Garden Rd/Wellington Rd (Clayton) 460 meters
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862

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