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BMW Australia

  1. Mulgrave
  2. Mulgrave Car Dealer

Reviews, get directions and contact details for BMW Australia

BMW Australia
Address: 783 Springvale Rd, Mulgrave VIC 3170, Australia
Phone: (03) 9264 4000
State: Victoria
City: Mulgrave
Zip Code: 3170


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Serious fault under warranty and poor customer response.nnI am very disappointed with my experience with BMW. For a vehicle of this sort, it is unacceptable that a major component has failed and now requires replacement.nPrior to this, I raised concerns about an oil leak and was advised that this was “normal.” Having owned multiple vehicles, I know this is not the case. My concerns were dismissed, and shortly before the warranty period expired, the issue escalated into a major fault.nI have contacted BMW head office several times via email to lodge a formal complaint but have received no response. This lack of communication and accountability is extremely disappointing, particularly from a premium brand.nA warranty should provide confidence and support, yet my experience has been the opposite. I expected far better in terms of both product reliability and customer service.
I had a very frustrating experience with BMW Australia regarding my car. My vehicle has been in and out of service for over 6 months due to ongoing issues, and the problem still hasn’t been properly resolved. This has caused a lot of inconvenience and stress, especially being left without a reliable car for such a long time.nnWhat made the situation worse was the way everything was handled. Instead of providing clear solutions, it often felt like they were just sugar coating the situation with polite responses but no real action. I constantly had to chase updates, and communication was inconsistent and unhelpful.nnFor a premium brand like BMW, I expected much better service, transparency, and accountability. Unfortunately, this experience has been extremely disappointing and has seriously impacted my trust in BMW Australia.nnBecause of this experience, I am no longer considering buying a BMW in the future, and I would not recommend these cars to others. I genuinely hope no one has to go through a situation like this and be left relying on BMW Australia for support.
I bought the $2100.00 BMW Service Inclusive Basic 08KA Interval RRP$ 3 year / 40,000km Package May 2025 when I serviced by BMW 321i. But unfortunately I had a big car accident December 2025 and the car was written off total loss. Thus, although we only used the service once, we won't be able use it again.nnAt the time of purchasing the service package, I was forcefully coerced to pay for it, and even though I told the guy I didn't want it, he said it was too late, even before signing or paying anything!nWe were not told that there was no refund possible, and it's extremely unfair that I'm paying my savings into servicing absolutely nothing for the next two years.nnWhen I called BMW Australia, they threw me around so many different phone lines, but even after hours, no progress was ever made. They insist no refund can be made, no matter what happens to your car.nnNever liked that car anyway. Thought I might live happier without that car, but who knew BMW Australia would make it 10x worse.
Please read this before buying a BMW!nnUnfortunately, BMW Australia’s customer resolution process is not truly about helping customers — it’s about protecting and supporting their dealerships. They operate more like a network that backs each other rather than genuinely addressing customer concerns.nI bought a brand-new BMW X3 and, within two months, the display screen developed a fault a common issue if you search online. After two months of back-and-forth and fighting for my rights, they finally replaced the screen — but not with a factory-fresh component. They claimed the replacement came from another “new” vehicle.nIf that’s true, how can you still sell that car as brand new after replacing a major component? Once you modify or replace parts, it’s no longer in its original factory condition. And how am I supposed to verify what they told me? It seems two customers were involved — my car as the recipient of the part, and the “new” car they claim they took it from.nAnd Joe, I haven’t forgotten when you laughed after I explained that my wife couldn’t pick up the phone because she was in the hospital. That moment said everything about the level of respect and care BMW shows toward its customers.nI just want to warn others — be cautious. Don’t be misled by the term “Customer Care.” In my experience, it’s not about caring for customers at all. It’s about protecting their own
WARNING!nDO NOT BUY A “SMART CAR” FROM BMW!nnMy BMW i5 M60 was remotely accessed and stolen with no alarms triggered. BMW Australia has failed to take responsibility or provide clear answers about how this could happen.nI am selling my car and will never buy from or recommend BMW Australia. Extremely disappointed!
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