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BMW Australia

  1. Mulgrave
  2. Mulgrave Car Dealer

Reviews, get directions and contact details for BMW Australia

BMW Australia
Address: 783 Springvale Rd, Mulgrave VIC 3170, Australia
Phone: (03) 9264 4000
State: Victoria
City: Mulgrave
Zip Code: 3170


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
BMW Australia customer service is not just terrible but outright rude and appalling, would not even give it 1 Star. Contacted BMW Australia for an issue with their dealer in regards to my motorbike and they not only wanted to wash their hands of it but the customer service team leader was outright rude telling me i was wasting their time. In addition, they would not provide any escalation mechanism and went on to say that they will only read and file my emails going forward but nor respond. Never buying another BMW product in Australia with such bad after sales service and customer service attitude.
7 years ago (13-01-2018)
These guys have terrible dealerships. I went to few places & totally gave up buying a BMW. Now considering an Audi or a VW which are much value for money. These guys do not understand where the customer experience starts from. Shame on BMW.
7 years ago (17-02-2018)
After waiting for more than one year, the faulty Takata passenger-side airbag on my X5 has still not been replaced. If this is a serious safety issue, why is it taking so long to replace? And how long more do I have to wait? I drive every 3 months to Melbourne from Sydney and at 110 kpm on the freeway, it makes me very nervous to think what will happen to me and my passengers if the airbag should malfunction.
7 years ago (22-03-2018)
Received a letter today outlining recall of faulty Drivers and Passenger Airbag that when deployed will shoot metal fragments into occupants faces. When I contacted dealer they said BMW Group have no replacement stock until after Feb 2018. BMW Group expect owners to drive these vehicles fully aware that injury or death may occur if an accident happens and offer no alternatives. They said just don't drive the card until parts arrive. the service department commented that my cars is three years old and i should expect these things to happen. What a joke for a company that bangs on about how safe their cars are. I am happy to join a class action against these fools.
7 years ago (14-11-2017)
Amazing service and a great company. Absolutely love the product
7 years ago (15-12-2017)
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Mulgrave car dealer

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