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Louis Vuitton Gold Coast Pacific Fair

  1. Broadbeach
  2. Gold Coast Store

Reviews, get directions and contact details for Louis Vuitton Gold Coast Pacific Fair

Louis Vuitton Gold Coast Pacific Fair
Address: Ground Floor, The Resort, Pacific Fair Shopping Centre, Hooker Boulevard, Broadbeach QLD 4217, Australia
Phone: 1300 883 880
State: Queensland
City: Broadbeach
Zip Code: 4217


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Love shopping here. Always have a great experience even when we are just window shopping. They have a great selection of clothing and bags. It's a place to spoil that someone special. I love their fragrances. There is always a unique story behind every piece which I love. Great service which the staff aren't pushy at all and very accommodating. Thank you everyone at the Pacific Fair Store.
My first visit to the store and was pleasantly surprised . The service for the whole experience was impeccable. There is a staff assigned to you throughout the store . Mine was friendly, helpful and patient. The store also had a designer who explained to me the personalised services available. They allow you to take photos but not videos I asked. I just wished they served champagne given its festive seasons : Will be back for sure . And lesson learnt, book ahead for an appointment so you dont have to wait in the line outside.
Poor service and wouldn't stand behind their overpriced products. Hope other LV stores are better managed. Told my daughter she must be wearing the bracelet the wrong way! As ridiculous as it sounds that's what the Manager said. Just an update....tried discussing the above further with their online WhatsApp....6hrs later no response.
Absolutely Disgusting Customer Service from the Senior Staffs!! Went to LV to treat myself for my bday and I knew exactly what I was after!! The mean and rudest lady approached me and asked me if I had any appointments and I said no .. she said the you need to wait until someone is free to show you around - I was like I don’t need to see around as I knew exactly what I wanted which was a large bag and a large matching wallet! She said I still have to wait even though there was only one customer in the store and two of the staffs were trying to get them to buy something and don’t know what other staffs were doing as the store was empty!! A lady who was waiting before me took off being so disappointed as she was waiting for awhile before me and she was just after a wallet.. LV lost a sale there obviously I ended up having a look at the LV products in the pop up booth right infront of LV store while I was waiting and I ended up with a lovely staff THAMISHA who was a very new staff at LV and I told her what I wanted and she went and got me the stuffs My large LV Bag with the matching large wallet. THAMISHA got the sale and the woman with attitude ended up with the zero sale cause the customer she and her mate was serving ended up leaving the shop without buying anything! Should have seen the woman’s face when THAMISHA made her great sale for the day for just being kind and helpful!
Disappointed... purchased a new pair of sunglasses and when I went to wear them I noticed they had been used. The arms had embedded makeup on them and I could not remove it. I called customer service to ask my closest store to put a new pair aside and they said NO... they don't provide that service. A luxury product with poor service. Department stores offer better service.
Wow! Only thing I can say, Sebastian’s customer service was graceful nonetheless, I would go as far as to say it was impeccable. This review will be 5 stars. we also received business tips from Sebastian and advice about travelling to Spain.
Just wanted to take the time to thank Ricardo for your outstanding customer service. We appreciate your help and you being so understanding with our needs and wants. Everyone needs to book in to see him, he’s amazing!
Poor advise from Sales coordinator for comment to our VST rebate. Without proper info and just provide wrong information, asking us to make the claim after immigration and don't need to present it directly to the custom officer but only recipe will be enough. After we have check in our bag to Airlines, we can't show it together for declare anymore, causing us to lose our rebate. Non professional services at all.
Really disappointing service from one of my favourite brands. Sales assistant approached me and my partner and immediately asked what we wanted, wasn’t friendly or even mildly accommodating and didn’t know much about the product/offer any help or other options when the item I wanted wasn’t in stock. We were instantly turned off shopping here by the sub-par customer service at a store we would’ve happily spent time and money in.
Today my husband and I walked past LV at Pacific Fair and I was curious how big the Graceful MM would be for my work bag but I wasn't intending to buy today. We dressed so casually in sandals to go to the beach after shopping so it wasn't really a day for luxury. We were welcome in by Amber Song, she was so sweet, respectful and friendly to ask us to take a seat and offered us drinks to get us comfortable. I live in Kangaroo Point so Brisbane city LV store is where I normally go and as far as Sydney store but never we were asked to sit back and relax first. Oftenly it walk in purchase and go Thank Gosh my legs is sore walking the massive shopping center. I told Amber my curiosity in some bags and she took them out for me to try on, she was so kind and helped me adjust. I told her some bags is ok but it hard to tell the weight I carry to work each day that is over 1kg in my bag. I'm a specialist, my wallet and accessories along with important client paperwork is what I carry everyday with me. Amber took our some straps and she suggested emptying the stuff in my bag into the lv to get the right idea. She was extremely helpful with every little details and asking me many questions for her understanding. I told Amber i know the bag im looking for I will not need to replace every 6 months and the quality I trust. I knew the perfect bag I wanted after 1 hour in the store.. This is absolute outstanding customer service and my husband knew I made up my mind today. We bought the bag because we know Amber deserve our sale and we are happy to travel over 1 hour for the level of service we received. Thank you Amber and team you guys are amazing we will be back.
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