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King Living

  1. Chatswood
  2. Chatswood Furniture Store
  3. New South Wales Furniture Store
  4. Chatswood Cabinet

Reviews, get directions and contact details for King Living

King Living
Address: 216 Victoria Ave, Chatswood NSW 2067, Australia
Phone: (02) 9410 3366
State: New South Wales
City: Chatswood
Zip Code: 2067


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Bought 2 Roma bedside tables and have delivered today. Overheard the conversation of the delivery guys that something wrong with one of the bedside table but they still pretend nothing is wrong, put it down and left. Upon inspection, the drawer does not close properly and is not align. Hard to open and close. I did not believe this is actual quality of King Living furniture. I though they are high end but not anymore. I am so lucky, i only bought 2 bedside tables nothing more. Then i called the delivery guy, They said they can not take it back. Now I have to go back and forth with the customer service, ages of waiting and need to have another day off , if worse long waiting time. Please reconsider again when buying things from them.
Disappointed is an understatement. Ordered couch September 22 Arrived December completely wrong configuration. Bits missing. Bits broken, over supply of Bits. Sold phone charger table for iPhone ONLY. Specifically asked if Android compatible. Now she knows its not! The two ladies together had stuffed this order up. 6 emails and countless phone calls, messages left for Chatswood manager,asking when the lounge will be fixed, items replaced, items refunded and returned. No responses. General support number have contacted them to call me me back urgently. Nothing. Today, Unfortunately, I have had enough. I called on be last time. She said she would have the manager call me back. Crickets. 5.13pm. I'm done. I need to not only recover my costs, but remedy what I have versus what I ordered and need. I will open a case with Fair trade, as soon as they are open for business. UNBELIEVABLE. Truly unbelievable. Not even a quick response to let me know they will get back to me. Nothing. Silence. Never have I experienced such poor quality service and product quality.
We purchased our lounge set from King Living Chatswood. It took nearly 5 months to arrive. When they made the delivery and assembled it, one part didn’t fit properly. As such, the extension mechanism of the lounge didn’t work. Neither did the charging table. The coffee table too had a lopsided top. Basically, if you put your coffee on it, it would topple. The technician who came, raised a ticket through the “internal” system and informed us that “customer service” will be in touch. When we didn’t hear from them, we called to follow up. The lady across the phone apologised and wrote an email to customer service. They in turn sent us an email saying they will be in touch with us. Since then, we have had no response to emails or phones. After paying a whole lot of money and waiting several months, we don’t have a proper lounge. No response, No refund. It’s an absolute shame. There is no excuse for treating people this way. We sincerely regret purchasing from them.
Products are great but the sales staff are arrogant, rude and surly. They seem to think that identifying as a "showroom not a shop" gives them an excuse for terrible customer service. Refused to tell me whether stock was available in the warehouse until I placed an order. Then when I placed the order they then confirmed in writing that the order would take 3 months to deliver. I waited 3 months, and they then told me that my order was never placed, and that the price was now 45% higher because I wasn't "buying it with the other item" I had bought 3 months earlier. This is just too hard. I'll go buy furniture somewhere else. Maybe even from a ‘shop’ if they provide better service.
Went to have a look at Dining Tables and was served by Nicole. We had a number of questions, and she was able to comfortably answer the questions and provide some suggestions as options, which was brilliant. She was very customer focused and engaging and even though the store was busy, we felt that we had get complete attention whilst we were deciding.
I got a call 2 weeks before delivery. Agreed on the date and that it will be an afternoon delivery. Took half a day off work to be at home during the delivery window. Missed a call in the morning, 4 hours before the agreed time frame of delivery and said I missed the delivery and it won't be coming today. Called "delivery" and was on hold for over 40 minutes only to be told they can't do anything but will try get in touch with the delivery company and get back to me. Couldn't even tell me whether I should wait for the delivery or just go about my day Poor form. Not to mention the couch has already been delayed by over a month. Still don't have it.
I purchased a recliner from them and the power adapter is missing on delivery so the recliner doesn't really "recline" . I then called their customer service and they said they'll get in touch - no response. I then call the store and they told me to call customer service. I then called customer service again and they said they'll get in touch and of course no response whatsoever. Based on the other reviews I've read here, I think their so-called customer service doesn't really exist - it may just be 1 or 2 people they hired offshore that only answer phone calls but don't really do anything with them. I guess I'll try department of fair trading and the media next.
Good furniture, woeful customer service. Ordered a sofa with Sonos brackets. The brackets delivered were not suitable for the couch. I called and explained this to them, sent pictures from their own website to explain what should have been sent because they had no idea. They arranged a redelivery… wrong brackets sent again. Called and advised again. Redelivered… Wrong brackets again. This repeated 4 times until the compatible brackets were finally delivered. Another order was over a month late. When they called to arrange delivery, I advised I was overseas on the delivery date indicated. I was told rather dismissively that they would only hold it for two weeks. If you have any other option, use that and stay away from King Living.
Not happy with King Furniture anymore either, in fact i am furious by the way they handle customer service. We recently purchased our third lounge from them only to learn that the “Magic Joiners” weren’t delivered with the lounge. Went to the store and inquired and have been told they would go out by mail. Nothing happened so went in again after the holidays just to learn that the “Magic Joiners” aren’t available anywhere in Australia at the moment. Would have been somewhat plausible or understandable if they maybe would have informed us SMS, phone, email,… instead of taking time off work and making several trips to their store in Chatswood. I am ticked off by the constant excuses not only by King that there are supply chain issues or lack of staff etc. Ironically there never seem to be any issues when you purchase something and the money goes straight off one’s bank account. Long story short, this was certainly our last purchase from King and I warn other potential customers to think about other options when it comes to buying furniture!!! PS: Do not ASK me again to contact you in order to rectify your appalling customer service!!!
Very poor communication from the delivery team. My delivery kept getting delayed and I had contacted them to confirm a delivery date. Even after it was confirmed, they still moved it without an explanation and when you call back again asking why they shift the date by another two weeks citing planning issues. No idea what that means. Very disappointed. It has been two months since I was told my lounge was ready for delivery.
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