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JB Hi-Fi Pakenham Home Superstore

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JB Hi-Fi Pakenham Home Superstore
Address: 825 Princes Hwy, Pakenham VIC 3810, Australia
Phone: (03) 5940 6800
State: Victoria
City: Pakenham
Zip Code: 3810


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Really good customer service. We had an excellent experience with Atilla manager and Carly staff. We had an issue regarding an e-gift card, they offered to help and solve the issue. They were also really patient and kind to us. We really appreciate their help and time
Can't say I will be shopping at Jb hi-fi again unfortunately. Understandably my fault for not doing full extent of research.nnBought a samsung smart watch from them and within the hour I realised it was not the watch I wanted given it didn't have a rotating Bezel. Because I opened the box they refused to take it back. Understand what their policy states but come on... I returned within the hour. Still brand new. They then pointed me to the customer service team on the website who took so long to get back and came back saying the same thing. What a waste of time. Won't be going here again.
Thank you Ember for helping me with my micro SD card today. You were so patient with me and was able to get me what I needed. Really appreciate it. Excellent service Ann
I got to say, I was really disappointed with the after sales service from this store.nnIs it that hard to provide a customer with some service, instead of just telling them sorry can't help you but I can sell you a new one.nnI bought a pair of Bose Quite comfort over ear headphones less than 7 months ago.nThe ear cushion has totally split open and they are unusable with out them, as they provide the cushioning between the headphones and the ear.nnI took it to JB Pakenham where I purchased them from, the store manager Liz and one other store member informed me that this part was a consumable item, there for not covered by warrant, even though they did not run it through SOLVE UP, which they are meant to do for warranty claims.nnThey further added that the item was only meant to last 3 or so months and that they could sell me a replacement part.nThey also directed me to call Bose and if they gave me an RA return authority that they could replace it that way, I guess we can't expect much after sales service these days.nnHowever when I spoke to Bose customer service, who were amazing, they said they recommended that the par be replaced yearly, as there was a certain expectation for the part to perform, give proper care.nnMake sure you ask all the right question before you buy from this store, as you will be left with a disappointing experience if you don't.nnI included some pictures to show what has occurred and that the parts are in near new condition, apart from the split, as I have taken care of them.
Rude and arrogant store management who do mot back up their staff promises and do not care about after sales service. Great when you are purchasing, shockingly rude and dismissive when you need support aftersales.nDefinitely do not go to for large purchases where you may need help or have to return items.
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