Heartland Hotel Auckland Airport

The room was alright. The guy at the front desk should not have made us carry our own bags into a gross little cupboard for leaving them during the day before we were checking in. The floor had not been vacuumed very well, there was a bobby pin left in full view. The soap was nice though. The coasters had all been stained by other people and left there after they were dirty, and when I went to use one of them, there was a huge coffee stain underneath. We will not be returning.
1 7 years ago (26-03-2018)

We were impressed with the location and how quiet the room was , since the proximity is VERY close to the airport and freeway. The Runway in house restaurant was much better than we had anticipated. The service was very good and the food , well, compliments to the kitchen , delicious. The front desk was quick and efficient and asked all the right questions. Do you need a wake up call and do you need a shuttle in the morning. I highly recommend staying here , for an Airport Hotel , it was very good.
4 7 years ago (08-12-2017)

On a positive note the Ham and Cheese sandwich exceeded my expectations and earned this hotel 2 stars! Unfortunately it ended there. Rooms are fine, nothing special, dated, but what always leads my reviews is customer service. For our experience we unfortunately ended up standing around waiting at the wrong side of the airport (as we found out later, after 3 shuttle routes) for over an hour. Neither of my first two calls did the staff mention standing outside Door 8 which was key to being picked up. What really drove me to this negative review was the simple fact that I had to call 3 times to even get the information I needed. No one called me back when I wasn't at the pickup point to see where I was, no one walked the 50 yards to see if anyone was still waiting at the other doors, and when the issue was brought to the staff's attention the simple response was: *chuckle* As you can see we are really busy! Sorry no one told you to wait at door 8... In a situation like this, someone please train your staff to make (even a small) gesture to make up for the inconvenience. A free drink at the bar, hell even a free latte in the morning would have created some sense of good will. Anyone who want's to stay here, it will serve all your basic needs, but don't expect much in the way of customer service.
2 7 years ago (17-02-2018)

clean, friendly, quiet, good amenities nice restaurant and nice bar.. For example, I needed an American outlet for the cell phone and they provided instantly, also we needed tooth brushes which they immediately delivered. The restaurant was excellent and they even had 9:30 PM to 1:00 AM late owl menu.
5 7 years ago (04-02-2018)

First time parking my car there for 3 days. Very efficient drop off and pick up service in a clean van with friendly drivers. Will definitely use them again. Only $4 more than my last experience which was no comparison. Thumbs up!
5 7 years ago (04-01-2018)