Auckland Airport

Best airport in the world, super modern and stylish. So much room to sit and a relaxed atmosphere! Everything is perfectly clear and easy. The staff has to be the best staff I have encountered in any airport in the world. They are so genuine and kind! Even the staff at customs is absolutely amazing! They all deserve a pay raise! 😄
5 7 years ago (21-01-2018)

Parking was a breeze & navigating the facility was easy. My inbound flight was delayed due to poor facilities at Houston International (worst airport I’ve ever been through) Air New Zealand jumped to the pump & treated us like kings knowing our flight was going to be late) Upon arrival (20+ hr flight) Air New Zealand met us at baggage claim & made sure with help from the stellar airport staff that we processed through customs control with ease. Good show guys that how customer service is done. 🤘🏻 My outbound flight went off with out a hitch. Processed through customs quickly & was shopping for last minute souvenirs with ease. A very clean & well kept facility. Looking forward to coming back.
5 7 years ago (13-03-2018)

Nice airport, always investing in latest technology and interior design. Staff are friendly and efficient. What needs attention is the cleanliness. Areas of airport are filthy, especially in food areas. The cleaning staff need to put more effort into cleaning all areas other than the obvious.
4 7 years ago (16-03-2018)

I made a booking in advance for Car park R and paid for the booking. When I arrived on the day, there was no more space for me and there was no one to assist. After circling for a number of rounds I had to get out of R and go to another car park (need to pay for it again of course). I wasted a lot time. I was already running on a tight schedule because of bad traffic. I ended up missing my flight and paying for another ticket because I had to. So here is a note to people, if you are trying to book a spot especially the covered ones, don't take it for granted, allow yourself another 30 minutes in case your booking is not honoured and you have to deal with the unpleasant situation. On the upside, the car parking team was really helpful after I told them what happened and provided evidence. The additional cost was fully reimbursed. So 4-star to the team.
4 7 years ago (21-02-2018)

The airport is easy to navigate around, but the announcements are often not loud enough. Limited facilities whilst waiting for flights to land and the time from landing to leaving the airport could be improved. The staff are very courteous and polite. The short term car parking is quite expensive, but it is easy to use the pay system.
3 7 years ago (14-01-2018)