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Harvey Norman

  2. Eagleby Department Store
  3. Loganholme Store
  4. Loganholme Department Store
  5. Loganholme Furniture Store

Reviews, get directions and contact details for Harvey Norman

Harvey Norman

About

Harvey Norman is Australia's leading retailer of Computers, Electrical, Furniture and Bedding's leading brands.

Story

Harvey Norman is Australia's leading retail chain. We stock a huge range of TVs, computers, laptops, cameras, kitchen appliances, ipods, home theatre, furniture, manchester and mattresses.

Address: 3878-3892 Pacific Highway, Loganholme QLD 4129, Australia
Phone: (07) 3440 9200
moc.namronyevrah.ua@tsrifremotsuc
State: Queensland
Zip Code: 4129


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
We purchased Tempur Cosmos Luxe Sensation, Queen size mattress from Tempur at Harvey Norman in October 2022. We paid $6000 with the expectation of long-term premium quality and durability.nnFor the first couple of years, the mattress performed as expected. However, after around 3 years of normal use, the mattress cover began to develop significant pilling across the surface. This has continued to worsen over time.nnImportantly, the affected areas are exactly where the body lies on the mattress, making the issue very noticeable during sleep. The surface now feels rough to the touch, which is uncomfortable and not what you expect from a premium product.nnWe have always used mattress protectors including ones purchased from the same retailer, so this is not due to misuse or lack of care. We also have clear photos documenting the condition of the cover.nnWe contacted Tempur Sealy Australia customer care and were advised that pilling “can happen” and is not covered under warranty as it does not affect performance. While this may be their policy, it is disappointing and does not align with expectations for a mattress at this price point.nnThe deterioration has negatively impacted our comfort and overall sleep experience. For such an expensive product, both durability and after-sales support should be significantly better.nnBased on our experience, we recommend that potential buyers think carefully before investing in this product. At this price level, issues like this should not occur within a few years of normal use.
Over the last few months I have had two issues with different products that I have purchased from Harvey Norman Loganholme and Ellie from the appliance section has helped me both times.nEllie has gone above and beyond any expectations I had, and on both occasions, was more than helpful. Her customer service is the kind of customer service that is not only appreciated but respected, and unfortunately seems to be missing from many places these days.nI am not reviewing a product today, but I felt the need to give some well-deserved recognition to Ellie........Thank you Ellie - you're a star!
We had a fabulous experience today. Jamie was extremely helpful with our phone making sure the new Sim card actually worked. He couldn't have been more helpful, thankyou very much
I’m extremely disappointed with my experience at Harvey Norman Logonholme.nnBefore heading in, I took a photo of a Sealy pillow priced at $179. When I arrived at the store about an hour later, the exact same item was suddenly $199. Made me feel stupid when I questioned it but luckily I took a screenshot and could prove the price and time because when I looked it up online at the checkout the same item was $199. So, I'm assuming they had dynamic pricing at play. A $20 jump in that timeframe feels questionable, and there was no explanation offered.nnThe in-store experience didn’t help either. As soon as we walked in, a salesperson jumped on us straight away. We clearly weren’t interested in help, but he kept calling out for about 20 seconds despite our back towards him. It felt pushy and uncomfortable rather than helpful.nnThen at checkout, things got worse. The only way to complete the purchase was to provide my name and phone number. There was no option to simply pay and leave, which feels unnecessarily intrusive for a basic retail transaction.nnBetween the price change, the pushy sales approach, and being forced to hand over personal details, the whole experience left a bad impression. Not what I expected, and definitely not a place I’ll be rushing back to.
Please re consider buying ANY tech from this store and Harvey Norman in general.nnI purchased a Lenovo laptop from Harvey Norman Loganholme in July 2025 after owning an Acer laptop for 10 years. I initially intended to purchase another Acer, but I was strongly advised by staff to choose the Lenovo model, along with a RAM upgrade, based on my needs including work, study, and relocating overseas.nnFrom the beginning, the laptop performed below expectations and was noticeably slow. Within approximately 8 months, the device suffered a major hardware failure.nnAfter extensive troubleshooting with Microsoft support, I was advised it was likely a hardware issue requiring urgent in person diagnostics. A qualified local technician confirmed the SSD was operating at only 8 percent capacity, which is significantly below acceptable performance for a device of this age, and advised immediate repair to prevent further damage and data loss.nnBefore proceeding with repairs, my family contacted Harvey Norman Loganholme on two occasions. On both occasions, assistance was declined and we were advised it was a software issue and to seek help elsewhere, despite explaining the urgency and likely hardware fault.nnDue to my reliance on the laptop for both employment and postgraduate study, and being located overseas, I had no reasonable option but to proceed with repairs locally. Delaying repairs would have risked further damage and complete data loss. This resulted in $520 in repair costs and approximately $1500 in lost income due to downtime.nnFollowing this, I contacted the store with full documentation, including diagnostic reports and explanation of urgency. Mr Jack Stubbs responded on behalf of Harvey Norman Loganholme and confirmed that they would not provide assistance or reimbursement, stating that because the store was not given the opportunity to assess the device, my consumer claim would not be considered.nnDuring this correspondence, Mr Stubbs also inferred that I should expect a basic system based on the price paid and that I should take accountability for purchasing a cheaper laptop. I found this response concerning. The laptop was recommended to me by staff based on my stated needs, and I do not consider it reasonable that a consumer should expect poor performance or a major hardware failure within months based on price point.nnI understand the importance of assessment, however the alternatives suggested such as shipping the laptop internationally at my own expense or physically returning it to Australia were not practical or reasonable given the urgency of the fault and my circumstances. No clear or workable support solution was offered, and when I asked for further clarity on the further support which would have been provided so I was not without a working laptop, this was ignored.nnIn summary, my concerns are that the product did not perform as represented, and I was sold a laptop that was not fit for purpose, a major hardware failure occurred within a short timeframe, assistance was declined when first approached, and no reasonable resolution was provided despite clear evidence and extenuating circumstances.nnThis experience has resulted in significant financial loss and disruption.nnI would encourage future customers to carefully consider after sales support, especially if purchasing a device for essential work or study purposes or if they may be located overseas during ownership.nnThis review reflects my personal experience and is shared to inform others.
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