Focus on Furniture

A great buying experience with Anne-Marie in store. Took the time to let us find the right couch and then provided clear timelines on delivery. Kept updated throughout and delivery service was explained and executed the way as it was described.

Professional service shown by all the staff , whilst providing quality products. Always our go to store when looking to purchase furniture and domestic items

I have purchases a few pieces of furniture from the Moorabbin store The staff are always helpful and knowledgeable I would totally recommend them

Excellent furniture store. We purchased our brand new couch from here and they allowed us to pay it off while it was being made and while we were waiting for our house to be built. After visiting many other furniture stores, this was the only one where we found the perfect couch for us. It was a little bit pricey compared to some others but the quality, design and comfort speaks for itself. We would highly recommend Focus on Furniture.

Bought a sofa a little over a year ago. The quality is so bad, the cushions have worn away making them nearly unbareable to sit on. I've bought a lot cheaper sofas that have held out a lot better. Called them up as I'm still in Warranty and sent a tech out. He just said it was my fault for sitting on the sofa incorrectly. They said I have to pay for fixing their bad sofa.

Pretty poor experience. Went into store and bought a king bed frame, and paid for delivery and installation to be co-ordinated on the day we moved into our new place. On the day, delivery drivers called to say they couldn’t fit down the driveway and they’d have to return bed frame to warehouse and arrange for new delivery during the week. Multiple trucks from different businesses fit down driveway on the same day, so not sure if they had somewhere else to be or couldn’t be bothered with the installation. Spoke to the store, fobbed me off for 3 days and then eventually said they wouldn’t be able to arrange delivery for another week. Ridiculously bad comms. Pregnant wife sleeping on mattress on floor for a few days. Cancelled the order they did nothing to try keep the business and I scrapped plans to buy big sofa and dining table from that store. Ended up getting a king bed next door from Bed Shed at higher price but worth it due to the excellent customer service- they arranged special express delivery due to the pregnant wife. Focus On was a disaster.

Was served by Annie in Moorabin. She was extremely helpful. Went above and beyond to help us find chairs to match tables and our sofa. Really positive experience and I've left contemplating buying more from here. Very reasonable pricing for the quality.

I purchased some really good items from this store. Tina and Annie were absolutely fantastic to deal with, both of them made absolutely sure I was purchasing the right items for my new apartment. Couldn’t be happier with the furniture I now have. Thank you ladies for the excellent experience.

My sister-in-law received a new lounge from this company in Moorabbin this morning. unfortunately, she is on the spectrum and her carer was not available to be with her when her lounge was delivered. upon delivery, the delivery people told her that she would have to pay an additional $100 for them to take the cardboard box that the lounge was wrapped in. this is appalling customer service and high-way robbery - taking advantage of people. i spoke with the manager of the store in Moorabbin who told me that the $100 was the company's policy. What a disgrace!! i recommend no-one go near this place. I'm voting with my feet.

We were extremely happy with Focus on Furniture Moorabin. We walked in and had a look around and a lovely staff member called Amelia approached us. She answered all our questions and helped us set up an order and delivery. She was very knowledge and genuine. The store had very good energy. Which is hard to achieve in a big place like a furniture store. We felt very at ease. We booked a day and time and a week prior as per promised the store contacted us to follow up and confirm our day and time. They were even able to change it at later notice as per our request. The couches look amazing and they are so comfortable. The delivery men who delivered them were also very friendly, punctual and efficient. We would recommend this company / this store to everyone. Don't let some odd / off reviews deter you from amazing staff, gorgeous and well priced quality furniture.