Adairs Moorabbin

Appalling customer service. I visited the store on boxing day and bought several items, among them, 4 ceramic dishes and 2 ceramic cups. The dishes and cups were quiet heavy, and they were packed in a paper bag. While walking from my car to my home, the paper bag tore right open at the seams underneath from one end to the other, and all the dishes in the bag fell out and broke. I immediately called the store and explained what had happened. They said to come in and that they would exchange the items. I went in the following day and saw the Manger, Jo, who completely dismissed me when I tried to explain what had happened saying "I know about it". I felt as if she was blaming me for what had happened as she said she had never had this issue before. She also asked me if I had dropped the bag! I took the bag in to show her that it had completely broken at the bottom from the seams, so she could see that the bag was ripped apart, but she still asked me if I had dropped the bag. When I said that the bag had torn while I was holding it, she completely dismissed me and started doing something else, without hearing what I had to say. Then to top it all off, she tried to refund me the incorrect amount. She said each dish was $4 each, and the refund was $13 for 4 dishes. She put it all up on the computer, and I asked her twice before she decided to calculate the refund again and realised she was wrong. Its not hard to listen to what a customer has to say, its not hard to be polite and helpful, and its not hard to process a refund correctly, especially when it is your job to do these things, and especially when you are the manager. You are meant to be setting an example for the rest of your staff, but instead I found you rude, dismissive and incompetent at your job. None of this was my fault. I was very surprised by your attitude towards me. I advise people to visit the Southland store or Richmond store where staff are much more friendly and helpful.
1 7 years ago (28-12-2017)

OK, but smaller than essendon and not as much variety
2 9 years ago (11-01-2016)