Berkowitz Furniture - Moorabbin

The staff at this store were fantastic. We had 3 tired kids under 5 with us and they were so patient and understanding. As we're quite indecisive we visited the store 3 times before finalising our order, but they were so patient and showed us many different options. We received our sofa and arm chairs this week and we are so pleased with the quality of the pieces. I'm sure we will enjoy our new furniture for many years. Thanks Berkowitz!
5 7 years ago (22-11-2017)

The service I received from Richard was excellent but what I really want to mention is the two lovely young men who delivered my chairs. Usually I dread having furniture delivered because I have experienced unpleasant, difficult delivery people. These two men were pleasant, efficient and even took the wrapping off the chairs and took it away. Congratulations doing your work so well Jacqueline McLeod, Sandringham
5 8 years ago (22-02-2017)

The after sales service at Berkowitz Moorabbin is outstanding. I had issues with a coffee table I had purchased 4 months ago and it was replaced and delivered and installed for me free of charge. #impressive
5 9 years ago (02-05-2016)

Purchased a couch that was delivered to me damaged. Surely things should be inspected before they go to customers. I told the delivery guy and the warehouse. I was told someone will be in touch with me. Didnt hear from anyone and when I called the store they had no record of this. Getting the couch repaired was another long dragged out process because no one in the warehouse and store would do anything more than the bare minimum. When finally the couch was ready for delivery back I requested an afternoon delivery which was agreed at the time and on delivery day came in the morning when I wasnt at home. When I spoke to the head office the woman was very argumentative and kept talking over me and telling me that they never deliver to my area in the afternoon and wont come back that day and pretty much making it sound like I'm making it up so she can cover her butt. Then was told another story by her manager to get me off their backs about having it delivered on that day. Overall I would say the service is poor and so is management. The communication between the store and warehouse is terrible and no one knows what the other one is doing. Doesn't seem like much work gets done once they hang up the phone with you.
1 9 years ago (16-05-2016)