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Earnslaw Lodge

  1. Queenstown
  2. Queenstown Lodging

Reviews, get directions and contact details for Earnslaw Lodge

Earnslaw Lodge
Address: 77 Frankton Rd, Queenstown 9300, New Zealand
Phone: 03-442 8728
State: Otago
City: Queenstown
Zip Code: 9300


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 9:00 PM
Sunday: 7:00 AM – 9:00 PM

Update Info

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Reviews
Stayed in August for a couple of nights. We booked way in advance but we kept delaying our arrival date of which the management were extremely understanding. Amazing view from the nice, warm room we had, the staff were very friendly and helpful, and the location was far enough out of town to be peaceful. Getting to town was easy with a bus stop right outside.nWould definitely stay again.
Dated 2 bedroom family room, rude male staff at the reception.nnGood locationnLocation and view from the room were good.nnThe male staff at the reception was very rude and unfriendly who does not care about the service.nLady who helped us with the check in was nice and friendly.nnThe 2 bedroom unit is dated. Need some renovation. Single bedroom unit which we had booked back in 2022 was a lot nicer.
This place and its owner has zero customer service. Let alone they terrorise their guests over something that could have been a very simple request. I have seen how this tall, white guy stormed our room when we were preparing to check out. He was uninvited and started swearing towards my son. He was unhappy because my son and daughter-in-law requested amicably to have us moved to an adjacent room because we could all fit in there together and have the other room vacated and requested a refund for the other unoccupied room and offered to pay extra for two more guests in the first room but she did not heed to this request. Things were not taken positively by the lady receptionist, raising her voice to my son and daughter-in-law and even slamming the key by her hand against the hard table at the reception. The CCTV footage could attest true to this. So the husband of the receptionist from the day before stormed our room believing my son abused her wife which was untrue at all, this can be proven by the CCTV footage. The lady was unaccommodating and unfriendly at all over a reasonable request by my son and daughter-in-law. Never have I seen somebody verbally abused my son in front of me and my family which was very unfortunate. This incident was totally unnecessary if the owners resorted to an cordial resolution to the request. It’s also surprising how these people are still in business when they treat their guests this way. The numerous negative reviews both in google and booking.com will not lie. What should have been a last minute family bonding as me and my wife were preparing to disembark to a 4 week holiday turned out to be an ugly incident and a show of distasteful and repugnant personalities. We will not go out our way to go to the police station after the incident if we were not verbally abused and our rights as paying guest disrespected as we were in hurry to be in the airport that day. I will tell all my friends, family, workmates, acquaintances to not patronise this place. In addition to what had happened, the place is also musty and dusty. Where we parked is also an eye sore where there are lots of unkempt things occupying the parking space.
My family was supposed to stay at 2 separate units. Upon arriving we realized that we could fit in a single unit so my brother kindly asked at the reception if its possible to get a refund for the other room since we wont be using it anymore. The lady receptionist who is understood to be the female owner did not budge. My brother and sister-in-law phoned Booking. com to report the issue. There was an argument as the lady raised her voice when my brother and sister-in-law returned the key of the other unit to the lady at reception. Why would we stay in an extra room if we all could reasonably fit as 5 adults in one of the units. We would love to stay together as one big family in the studio type unit. After that we didnt insist for a refund anymore. Morning came and an hour before checking out, we gave back the key while still packing up. Suddenly there's this man inside our room, he just barged in without knocking and without introducing who he was. He was so rude. We only realized he works there when he rudely said he's checking our room. I was still changing clothes that time so I was half naked. Luckily I'm a guy, but what if I was a female member of our family? He then proceeded to raise his voice to us. Turns out he was furious from the earlier argument. Completely disregarded our privacy, excessively yelled profanities and derogatory comments to us right in front of children until they're crying, pointed fingers, we were very intimidated. Horrible would be an understatement. I didnt know customer service could be this hopeless. No apologies or remorse from them after terrorising my family and invading our privacy!
Stay away from this place by all means. We were within are rights to request for a refund for a room we did not use but we were met with aggression, intimidation and the hosts totally disregarded our privacy. We were verbally abused in front of our children who were visibly shaken after the incident. This incident is totally appalling to say the least. This is now a police matter so other people will not experience the same treatment we were given as a paying guests to their accommodation.
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