Caroline Springs Chrysler Jeep Dodge

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About

Sales, Service & Parts LMCT 8294

Story

Welcome to Caroline Springs Chrysler Jeep Dodge & Fiat, where you will find "Experience, Integrity and Value".

Caroline Springs Chrysler Jeep Dodge & Fiat is a third generation family owned & operated business situated on Ballarat Road, Deer Park. Since 1962, our family has been dedicated to meeting the automotive needs of the community & developing genuine customer satisfaction with all our customers.

Our brand new site will continue to uphold the high standard with a professional sales, service, parts & administrative team, all of whom are committed to providing you with the highest level of quality service & the latest Chrysler Jeep Dodge & Fiat technology.

Address: 1107 Western Hwy, Ravenhall VIC 3023, Australia

Phone: (03) 8390 3000

Website

ua.moc.peejsc@selas

State: Victoria

City: Ravenhall

Zip Code: 3023

Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

We have had a terrible experience with   Chrysler Jeep Dodge & Fiat Caroline springs i repeat, TERRIBLE experience. We had our Fiat 500 in there for over a month with no communication and having to call them for updates every single day useless to say the least. Management where no help and had to complain to head office before anything was done.

 8 years ago (18-01-2018)

We are traveling around and had error codes come up on our Jeep on Christmas Eve....had to wait till today to find someone to check it out... and after three phone calls to other dealer, who didn't want to help,  we spoke to Mark at Caroline Springs Jeep and he was so polite and helpful to us....now we know what the error was and we are now able to carry on with our journey....HUGE thanks to Marc and the service team here....🤠😎👍

 8 years ago (27-12-2017)

To say my experience with fiat caroline springs was adequate is an overstatement 
My car was there for over a month and I received no communication or updates unless I called the dealership myself. Although I understand Christmas and new year is a busy period, if I were told from the get go they would need my car for that long I would have been more prepared and it would have met my expectations 
Although I did have to do a lot of chasing, I would like to acknowledge that the people I spoke to at the service department were lovely, accomodating and apologetic for delays and the costs involved with the repair of my car, and they always explained the scenario to the best of their knowledge. For this reason alone, I have decided to give 2 stars. 
However, when it comes to Alex, a two star rating is too generous. Once speaking to the new manager of fiat caroline springs, I felt condescended, 
manipulated and disrespected. He was blackmailing / threatening that a courtesy car and compensation for parts were only on the table if my negative facebook review was removed. Which - by the way - the compensation was supplied and approved prior to this conversation by head office hence it was deceptive of him to suggest he had control over whether or not I would receive it. I thanked him for the offer and suggested I would be more than happy to remove the review once I received my car since the only time the ball started rolling was after the review was posted. From this point on he cracked a hissy fit, speaking over me / not letting me finish my sentences, telling me I am being difficult to deal with, that he would rather speak to my father, telling me he would like to “accept the slap on the face and move on”, abruptly hanging up at the end of a conversation and much more.
I made clear that I had every intention to remove my previous review and even leaving a positive one, but instead of resolving a problem I was left feeling as though the problem had escalated due to his unprofessional manner when I should have felt relieved because we were finally moving towards a resolution. Eventually after these discussions I did get my car back and fiat head office did cover the cost of one of the three parts.

      
      
      
 8 years ago (18-01-2018)

The customer service I experienced with Karlie was great, she was lovley to deal with.

 8 years ago (08-01-2018)

Karlie, Anthony and the team have been extremely professional throughout my car hunt. Whilst I didn't end up purchasing a car through them, I would like to commend them on their product knowledge and great customer service. They were much more knowledgable than the European car dealers I had dealt with, really easy to deal with and hardworking. I would highly recommend them to any one looking to purchase a new vehicle. Thanks for all your time and efforts

 8 years ago (16-05-2017)

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