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Officeworks Caroline Springs

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Officeworks Caroline Springs

Story

Officeworks is Australia's leading retailer and supplier of office products and solutions for home, business and education.

Address: 23 Eucumbene Dr, Caroline Springs VIC 3023, Australia
Phone: (03) 9219 7200
State: Victoria
Zip Code: 3023


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews
This has been one of the most frustrating customer service experiences I have had with Officeworks. I am extremely disappointed with the way the **Ravenhall store manager, Chris**, dealt with me.nnI came to Ravenhall with a large amount of construction drawings that I urgently needed printed. Instead of trying to help me find a solution, I was repeatedly told what they **couldn’t do**.nnChris told me they could only print one file of around 50 pages for approximately **$385**. I paid the money upfront after being told I could collect it the next morning at around 8:00 am. When I asked about additional sets, I was told I could be waiting **several weeks**.nnThis is even more disappointing because approximately three weeks earlier I visited the same store with the same drawings and requested multiple laminated sets. I was quoted around **$5,000** and told I would need to wait approximately a week because they were short-staffed and someone was on leave.nnI then contacted **Officeworks Melton** with the SAME drawings and requested multiple sets. Their staff were helpful, professional and solution-focused. They advised that my full printing order could be ready for collection the **NEXT DAY**.nnSo how can one Officeworks store organise a large urgent printing job by the next day while Ravenhall repeatedly tells a customer that the work will take weeks?nnWhen I returned to Ravenhall and showed them the paperwork and explained that Melton could complete the same work much faster, I expected the manager to listen and professionally address my concern.nnInstead, I felt I was met with **excuses, arguments and rude behaviour**.nnWhen I requested a refund of the approximately **$385 I had already paid**, my request was also refused. The situation became unnecessarily argumentative when all I wanted was a reasonable explanation and professional customer service.nnMy biggest complaint is about the **attitude and customer service from the manager, Chris**. A manager should be setting an example for staff, listening to customers and trying to resolve problems—not making an already frustrated customer feel even worse.nnI work in construction and sometimes drawings are urgently required to keep work moving. When a customer is prepared to spend hundreds or even thousands of dollars on printing, they should at least be treated respectfully.nnThe difference between **Ravenhall and Melton was unbelievable**. Melton tried to find a solution. Ravenhall gave me excuses.nnBased on my experience, I would **NOT recommend Officeworks Ravenhall for urgent or large professional printing jobs**.
Not my first time at this store. Always get friendly service, but this time they went over and beyond my expectations. Had some specific printing needs and Anna was so helpful, her knowledge and understanding what I wanted to outstanding. Highly recommend Anna for any printing requirements.
Went in at 8.45pm to buy a laptop. We knew exactly what we wanted. Staff were too busy hanging out and chatting with their friends. We asked for help. No one came. We provided feedback to the door lady who was more interested in her nails.nGo to watergardens, they are much better at taking care of customers.
I came in today after I had picked up an order at OfficeWorks Melton for a return as it was faulty.nnThe customer service assistant no nametag - but believe his name is Joshua then immediately went and opened a brand new package of the same item to replace the broken charger. I specifically told the him that I did NOT want the product and told him not to open the package. After he opened it, I asked for the faulty charger back so I could take it elsewhere to return if they wouldn’t process it, and he said “no” and that he “needed it to send back to head office” and that he’s “already opened the package and will need to sell it at a discounted price” as if it were my fault. I was shocked to hear this as I specifically told him to not do that, and that was on him.nnAfter speaking to the manager Liam briefly, he immediately organised a return without issue - so I very confused as to why the male customer service assistant and his supervisor? Nic were hesitant to return the item.nnThe behaviour of the male customer service assistant was hostile, completely unprofessional and unnecessary. I will not be returning to OfficeWorks Caroline Springs, and I suggest you don’t either.
By far the best experience received tonight by Dave. Can’t thank him highly enough for the service he provided. even as I was deciding he stood there and helped all the way through from start to finish. Excellent service. thanks again!
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